• US, or US National

Design, implement, and maintain Genesys Cloud CX solutions. Configure and manage IVR systems and Workforce Management tools. Monitor system performance, troubleshoot issues, and collaborate with cross-functional teams for seamless functionality and s..

• US, or US National

Lead Windows and Messaging infrastructure efforts, manage projects across teams, identify, design, and deploy new solutions, act as technical lead and level 3 engineer, and maintain extensive documentation.

• Chicago, IL

Lead the identification of new products, tools, and technologies for innovation and growth. Conduct competitive market analysis and leverage new technologies for business implementation. Optimize processes, measure performance, and present strategy...

• US, or US National

Provide telephonic and/or video counseling services, conduct assessments, develop treatment plans, refer clients to long-term treatment or community resources, and stay updated on telehealth counseling trends and interventions.

• US National

Educate clients about services, eligibility and referral processes with a positive and professional approach Develop strong relationships with internal and external customers and responds to all inquiries in a timely manner...

• US, or US National

Review FMLA, state, and company medical certifications. Meet production and quality goals. Provide accurate and timely responses to clients. Serve as an internal reference for certification requirements and processing.

• AR

Administer and adjust Family Medical Leave Act (FMLA), State, ADA, and company leaves. Handle high volume of incoming calls in a prompt and professional manner. Provide efficient and professional follow-up via phone and email to ensure timely process..

• IA

Administer and adjust FMLA, state, ADA, and company leaves. Handle high volume of calls and provide efficient follow-up. Communicate clearly with callers, maintain documentation, and meet quality goals.

• LA

Administer and adjust FMLA, State, ADA, and company leaves. Handle high volume of incoming calls. Communicate clearly and concisely with callers while identifying their needs. Provide efficient and professional follow-up via phone and email.

• OK

Administer and adjust FMLA, State, ADA, and company leaves. Handle high volume of calls. Provide efficient follow-up to ensure timely processing of leave requests. Communicate clearly with callers and maintain accurate documentation.

• KY

Administer and adjust FMLA, state, ADA, and company leaves. Handle high volume of calls. Provide professional follow-up to ensure timely processing of leave requests. Communicate with callers, maintain documentation, and meet performance metrics.

• KS

Answering incoming calls to assist customers with FMLA rights and responsibilities. Administering and adjusting FMLA, State, ADA, and company leaves. Providing efficient follow-up via phone and email to ensure timely processing of leave requests.

• WI

Administer and adjust FMLA, State, ADA, and company leaves. Handle high volume of calls and provide efficient follow-up. Communicate clearly with callers, maintain documentation, and meet performance metrics.