• US National

Represent CX services to clients, identify business and technical requirements, architect and scope solutions, present solutions, create proposals, collaborate with teams to provide clients with CX solutions.

• CA

Design and develop AWS applications, validate software releases, write and execute SQL, troubleshoot system and network behavior. Experience with AWS, microservice-based architectures, and Java programming required. Salary is competitive.

• Canada, or US National

Full-time, remote candidate will develop and oversee an AWS environment for self-service web applications and deploy software releases for large multi-locale IVR applications. Must have experience with operations administration with Linux.

• US National

Assist in lift and shift of existing product into Goggle Cloud Platform (GCP), deploy and manage GCP applications using command-line tools, validate GCP software deployments and releases, write and execute queries to make configuration change...

• Gold River, CA

Grammar development and testing for speech enabled IVR applications using Nuance Recognizers. Functioning as subject matter expert for all issues relating to speech recognition performance. Supporting sales with proposals and questions around...

• Gold River, CA

Responsible for developing applications, performing hands-on application development, understanding business and technical requirements, and ensuring on-time delivery. Prior experience is required. Full-time, work from home with limited travel.

• Gold River, CA

Gather customer requirements, develop CTI solutions and lead the engineering teams. Must have 8 years' Genesys Enterprise routing, server integration, reporting, voice portal and SIP server exp. Full-time, temp-to-perm role. All telecommuting.

• Gold River, CA

Work from home position. Will be responsible for daily operations and maintenance, installing and configuring Genesys software, and supporting a large product suite. Contract, temp to perm, and full-time position options. Option for remote work.

• Gold River, CA

Work with customers on identification of technical and business requirements. Lead team of 2 to 5 developers. 3+ years' IVR development experience required. Experience, creativity and aptitude are valued. This is a full-time and mostly remote role.

• US National

Formulate and apply modeling and optimization methods to improve clients' IVR business operations. Analyze data to find trends and areas for improvement. Collaborate with project managers and team leads to achieve client goals.

• Gold River, CA

Will work in a remote environment managing all aspects of project delivery, establishing client and strategic partner relationships, and achieving profitability goals. Degree required. FT, temp to perm, and contract position options. Limited travel.

• Gold River, CA

Remote role with travel required. Candidate will generate client relationships, partake in & lead aspects of the proposal development process, and determine continuous improvements in the delivery process. Must have 10+ years of IT consulting exp.

• Gold River, CA

Design, develop, and administer databases and web apps, write and maintain SQL, and participate in call center analytics systems development. 2+ years of DBA experience and proficiency in SQL, NoSQL, RDBMS, Java, Python or Go, and AWS Cloud required.

• Gold River, CA

Elicit requirements using interviews, requirements workshops, joint application design (JAD) sessions, use cases, scenarios, business analysis, and task and workflow analysis. Write functional requirement documents and specifications and create...

• Gold River, CA

Work from home position Will work on conducting usability testing, gathering requirements for DTMF IVR applications, supporting the sales and marketing staff, and tuning applications. Full-time, contract, and temp to perm positions available.

• CA

Develop and enforce templates, guidelines, standards, and human-centered design principles. Plan, manage and execute usability tests for all major releases. Work collaboratively with client subject matter experts and cross-functional teams to...

• CA

Identifying testing efforts required based on design and requirement documents. Developing test cases/scripts for functional and regression testing. Effectively executing web application test cases to meet project deadlines. Working with project tools...

• Gold River, CA

Manage a large corpus of multilingual audio IVR prompts. QA, edit and post-process multi-lingual audio files. Manage voice talent and localization vendor relationships including scheduling, remote coaching of recording sessions all over the world...

• Gold River, CA

Help to design as well as deliver solutions which provide clients with customer journey focused on achieving results. Must be bright and committed and passionate. 5+ yrs' exp. req. This is a full-time role with some telecommuting. Travel required.

• Gold River, CA

Will work in a remote environment finding trends and areas for improvement, driving business and technical requirements, and presenting findings. Prior SQL query writing experience required. Full-time, contract, and temp to perm positions available.

• Gold River, CA

Join customer experience practice. Aptitude and creativity are valued. Will use machine learning related techniques to develop scalable solutions. Extract key insights. PhD in area of computer science req. This is a full-time contract. Telecommute.