Vail Systems provides advanced technology for voice and audio analysis, with a goal to improve the conversation for customer service calls. Each year, the company’s technology enhances billions of customer care interactions for more efficient, effective service. Vail Systems launched in 1991 with telephone network-based solutions to enhance voice communication. The ever-evolving company now offers telephony software and cloud-based solutions that remove the obstacles that contribute to bad caller experiences.

Using Vail Systems, companies are able to analyze and evaluate the quality and character of audio interactions and identify opportunities to provide more satisfactory customer care. Its communications technology includes features for automated authentication, enhanced call treatment, context analysis for more personalized responses, speech analytics to identify common pain points, and more. Vail Systems is deeply committed to continuous improvement as a core part of its culture, and its team of data scientists constantly mines customer interaction data to guide future product developments.

Vail Systems is headquartered in Deerfield, Illinois, and has a Chicago Loop office on Riverside Drive in Chicago, Illinois. The technology employer encourages work-life balance for its team by offering flexible schedules and vacation time as well as a range of benefits for health, fitness, and financial stability. Vail Systems also encourages fun and community involvement, and supports its employees’ participation in events such as hackathons, book clubs, and the Chicago Triathlon.

Vail Systems provides advanced technology for voice and audio analysis, with a goal to improve the conversation for customer service calls. Each year, the company’s technology enhances billions of customer care interactions for more efficient, effective service. Vail Systems launched in 1991 with telephone network-based solutions to enhance voice communication. The ever-evolving company now offers telephony software and cloud-based solutions that remove the obstacles that contribute to bad caller experiences.

Using Vail Systems, companies are able to analyze and evaluate the quality and character of audio interactions and identify opportunities to provide more satisfactory customer care. Its communications technology includes features for automated authentication, enhanced call treatment, context analysis for more personalized responses, speech analytics to identify common pain points, and more. Vail Systems is deeply committed to continuous improvement as a core part of its culture, and its team of data scientists constantly mines customer interaction data to guide future product developments.

Vail Systems is headquartered in Deerfield, Illinois, and has a Chicago Loop office on Riverside Drive in Chicago, Illinois. The technology employer encourages work-life balance for its team by offering flexible schedules and vacation time as well as a range of benefits for health, fitness, and financial stability. Vail Systems also encourages fun and community involvement, and supports its employees’ participation in events such as hackathons, book clubs, and the Chicago Triathlon.