Customer Service Manager Jobs - Remote Work From Home & Flexible

• Haltom City, TX

Manage a team of hybrid salary non-exempt service agents and salary exempt service leads, develop a high-performance department through continuous training and process improvements, responsible for delivering on and improving team KPIs and Agent perf..

• Uppsala, UP, Sweden

Lead and inspire Team Leaders, monitor and enhance team performance, develop and implement business policies, and handle complex customer service issues. Join a global air technology company with exciting expansion ahead.

• Work from Anywhere

Develop and sustain the EU market for training solutions. Provide industry thought leadership, manage customer engagements, and drive customer adoption. Coordinate resources across the customer lifecycle and support marketing activities.

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Red100,

Barrons 400,

Forbes 2000

• Paris, France, or Work from Anywhere

Responsible for growing and sustaining the EU market for the company's training solutions. Develop relationships with sales leaders, provide thought leadership, and drive customer adoption of eLearning solutions. Collaborate with cross-functional...

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Red100,

Barrons 400,

Forbes 2000

• London, United Kingdom

Manage and grow user base for company products through sales team management and pipeline conversion. Recruit, train, and optimize a team of SDRs. Identify and support business development opportunities. Meet key performance indicators.

• Mexico City, Mexico

Craft a growth strategy for fintech lenders and finance companies in Latin America. Manage the full sales cycle for new customers. Collaborate with the team on marketing efforts. Build and manage relationships with existing partners and customers.

• Marshfield, WI

Manage staff and day-to-day operations, deliver established goals, ensure compliance with quality reporting requirements, build constructive relationships and support department leadership in developing and executing department goals.

• Palo Alto, CA

Scale and manage a high-performing team of SDRs, exceed pipeline goals, and prepare SDRs for career growth. Own and drive execution of new business pipeline goals, collaborate with cross-functional teams, and attract, hire, develop, and retain top talent.

• United Kingdom

Lead and manage product development, marketing, and business growth in the education sector in Hong Kong. Forge relationships with decision-makers and educators, develop segment-specific strategies, and achieve revenue targets.

• Philadelphia, PA

Lead client engagements, deliver high-quality results, cultivate relationships with key decision makers, navigate engagement risk and resources, mentor and coach rising stars, embody company values, and contribute to business growth.

• Pittsburgh, PA

Lead client engagements, deliver high-quality solutions on time, cultivate relationships with key decision makers, navigate engagement risks and resources, mentor and coach team members, embody company values.

• US National

Provide financial and analytical expertise for M&A initiatives, including acquisitions, divestitures, refranchising, investments, and lease assignments. Support budgeting, forecasting, data analysis, and management results reporting.

• Bath, United Kingdom

Lead client engagements, manage project teams, develop key client relationships, and undertake project assessments. Must have extensive project and program management experience and ERP system implementation experience. Full-time/part-time hybrid rol..

• Dallas, TX

Evaluate and optimize channel health, manage paid advertising, share best practices, track client spend, lead digital campaigns, advise team members, and have a thorough knowledge of social media channels.

• US National

Manage overall Data & Voice Network services globally, including hardware, software, and MSP. Design, install, configure, and maintain network equipment. Research network solutions, lead projects, collaborate with vendors, and maintain network stability.

Inc 500

• India, or US National

Work on Cloud roadmap including Cloud migration & transformation and lead the migration efforts. Participate on Data Center exit project and create on-prem vs Cloud cost comparison. Lead disaster recovery drills for Cloud hosted applications.

Inc 500

• São Paulo, SP, Brazil

Develop, implement, and manage customer service strategies to improve support quality and efficiency. Monitor feedback, collaborate with teams to resolve issues, lead the Ombudsman Office, ensure policy compliance, and engage stakeholders.

• New Castle, DE

Manage multiple teams or a functional area, engage in higher-level strategic planning, and ensure essential procedures are followed to drive seamless delivery of customer service support to external clients.

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Human Rights Campaign Best Places to Work,

NYSE100,

S&P 500

• Manila, Philippines

Coach and develop Customer Service Learning team members. Ensure training quality through curriculum reviews and trainer class observations. Collaborate with stakeholders to align learning objectives with business goals. Assess program impact through..

Fast Company - Most Innovative Company

• Switzerland

Implement solutions that transform pathways for customers within local health systems, establish protocols for improvement, build infrastructure for clinical education programs, share best practices, and identify partnership opportunities with health..

• Atlanta, GA, Lisbon, Portugal, London, United Kingdom, San Francisco, CA, Santiago, Chile, Sydney, NSW, Australia, Tokyo, Japan, Toronto, ON, Canada

Mine and analyze data to improve resource utilization, increase revenue, enhance services margin, minimize risk. Conduct deep dives to identify insights. Drive recurring reporting cadence. Create and maintain dashboards to monitor KPIs and support te..

Inc 500,

Great Places to Work - Best Workplaces for Women

• Tokyo, Japan

Manage and supervise daily operations of Program Coordinator and Customer Service teams, providing training/feedback to increase performance. Act as a bridge between internal/external parties, participate in company-wide projects, and make improvemen..

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FlexJobs Top 100 Remote,

Human Rights Campaign Best Places to Work,

Forbes 2000

• Kuala Lumpur, KL, Malaysia

Responsible for analyzing staffing and service level, forecasting call volume, and overseeing reporting and analytics for customer service. Develop and enhance forecasting management to meet performance standards. Bachelor's degree and Mandarin fluen..

• PA

Manage a Health Plan Claims - Customer Service Team by overseeing metrics, resource allocation, process improvement, training, and policy development. Participate in strategic planning, budgeting, and performance evaluations.

Best Employers for Healthy Lifestyles,

Military-Friendly Employer

• AZ, CA, CO, DC, FL, IL, KS, MD, WI, OK, UT, TN, NC, NV, NM, NJ, NY, OR, TX, SC, VA, WA, MO, MI

Develop and implement quality assurance programs and processes for the Safe Ride Support team. Evaluate team performance and provide feedback. Generate reports and analysis on quality assurance findings. Investigate and address root causes of quality..

• US National

Manage financial customer service for ASO clients, oversee team members, foster relationships with internal teams, develop team KPIs, audit transactions, and provide leadership and training to employees. Bachelor's degree and 5+ years of experience r..

• Canada

Develop understanding of customer services operations. Partner with teams to develop change roadmap. Improve solution usability and drive process efficiency. Coordinate with IT and Ops teams for process and application changes.

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100 Best Corporate Citizen,

CareerBliss 50 Happiest Companies in America,

ComputerWorld - Best Places to Work in IT

• Boston, MA

Manage customers from deployment to product launch and beyond. Lead customer success team and manage medical coding/healthcare analytic Go Live processes. Build and design customer success organization.

FlexJobs Top 100 Remote,

Barrons 400

• Altoona, PA

Lead and direct customer service representatives, cashiers, and food service and production workers. Provide coaching, training, and orientation to the team and ensure quality customer service delivery. Plan and prioritize work tasks, resolve...

INSIGHT Into Diversity HEED Award,

Forbes America's Best Employers for Diversity

• Deer Park, IL

Dispatch work orders, coordinate scheduling, and order parts for Field Service Engineers. Provide excellent customer communication and coordinate new product installations. Maximize time and efficiencies by bundling repair and maintenance work orders.

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Forbes 2000,

NYSE100,

S&P 500

• Deer Park, IL

Dispatch work orders, schedule Preventative Maintenance visits, coordinate installations, decommissions, and moves of instruments, and place part orders for the Field Service organization. Provide outstanding customer communication and contact custom..

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Forbes 2000,

NYSE100,

S&P 500

• Mexico City, CDMX, Mexico

Utilize remote control tools to monitor and assist with robot navigation at designated sites. Ensure continuous support to sites, proactively identifying and addressing issues. Coordinate with colleagues for coverage. Document accurate details of rob..

FlexJobs Top 100 Remote

• Islamabad, Pakistan

Lead a team of Customer Success Managers to ensure customer satisfaction, retention, and churn mitigation. Support team in delivering data-driven business reviews and collaborate with other departments for customer success.

FlexJobs Top 100 Remote

• Farmington Hills, MI

Handle customer inquiries, validate/update data, communicate with departments, prepare reports, provide relief support, maintain knowledge of regulations/policies. Requires excellent communication and organizational skills.

• Rochester, NY

Implement project controls tools and methodology. Verify the accuracy of cost information, produce accounting and project cost reports, and prepare forecasts and cost trend reports. Monitor project costs and commitment to budget and maintain change c..

• Kuala Lumpur, KL, Malaysia

Create and execute training programs for Customer Service team, ensuring product, policy, procedure, and service knowledge. Monitor program effectiveness, manage budget, and stay updated on training trends. Requires FOREX/Trading experience, fluency ...

• Lakewood, CO

Provide world-class customer service for the {N}power Rewards Program, troubleshoot account issues, and provide administrative support to various departments. Minimum 2 years of customer service experience required. Ability to travel up to 10% of the..

• Cardiff, WLS, United Kingdom

Improve QA approaches and procedures, conduct accurate reviews, and monitor quality against regulatory processes to ensure top-tier customer service. Adhere to company deadlines and SLAs. Preferably experienced in insurance/financial services.

• SL, Poland

Operate remote tools to ensure safe robot operations. Monitor and assist with robot navigation, proactively address issues, and streamline operations. Provide exceptional customer support and document accurate details of robot operations.

FlexJobs Top 100 Remote

• CA

Act as a frontline customer service representative and respond to inquiries regarding claims issues from providers and staff. Process various claim types and maintain knowledge of claims processes and procedures. Assist in developing and maintaining ..

• Baltimore, MD

Respond to customer inquiries via phone and email, collaborate with other departments to resolve customer issues, support order processing and monitoring, and ensure customer satisfaction and KPIs are met.

Canada's Top 100 Employers,

Most Ethical Companies

• Mississauga, ON, Canada

Process customer orders and inquiries, resolve issues related to pricing errors, communicate with customers, collaborate with cross-functional teams, generate reports on department metrics, and make recommendations for process improvement.

Fortune 500

• MA, IL, OH

Receive, evaluate, and answer customer problems and issues in a timely manner. Maintain or exceed quality performance metrics. Communicate and explain information and data to customers and other team members.

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Forbes 2000,

Forbes Most Sustainable Companies,

Forbes America's Best Employers for Diversity

• US National

Provide customer service to members seeking or utilizing Health Management programs. Respond to telephone calls, provide accurate answers to member inquiries, coordinate collection of necessary information, and analyze information to develop effectiv..

Best Employers for Healthy Lifestyles

• Columbia, OH

Deliver an exceptional customer experience on a regular basis to all customers. Adapt to the technical knowledge level of the caller. Own and manage customer issues and communicates regularly and in a timely manner with customer...

Great Places to Work - Best Workplaces for Women,

Great Places to Work - Best Workplaces for Millennials,

FlexJobs Top 100 Remote

• Guadalajara, JAL, Mexico

Become an expert on the product, provide first-level support to customers via email and/or chat, address customer inquiries and troubleshoot problems, maintain a positive and professional attitude towards customers, collaborate with colleagues and ma..

Entrepreneur's Best Small and Medium Workplaces

• Guadalajara, Mexico

Become an expert on the product, provide first-level support to customers via email and/or chat, address customer inquiries, troubleshoot problems, and guide users through basic issue resolution steps.

Entrepreneur's Best Small and Medium Workplaces

• Guadalajara, JAL, Mexico

Provide exceptional customer service by addressing inquiries, troubleshooting problems, and maintaining positive attitude towards customers. Collaborate with colleagues and management, document customer interactions, and stay updated on product knowledge.

Entrepreneur's Best Small and Medium Workplaces