Customer Success Associate Jobs - Remote Work From Home & Flexible

• San Francisco, CA, New York, NY

Coordinate with Implementation Manager and Strategic Customer Success Manager to streamline implementation process and improve customer satisfaction, expansion, and retention. Analyze customer usage data and represent the voice of customers in produc..

• Kuala Lumpur, Malaysia

Research and study new clients to identify their expected value from the product. Conduct kick-off (onboarding) training for new clients. Engage with clients through their product journey and ensure appropriate experience.

• Kuala Lumpur, Malaysia

Research and study new clients to identify their expected value from the product. Conduct kick-off (onboarding) training for new clients. Engage with clients through their product journey and ensure appropriate experience.

• Zagreb, Croatia

Provide timely and accurate customer support via phone or email. Process customer support requests and resolve issues. Collaborate with operations and business development teams to exceed customer expectations. Acquire new knowledge and enhance skills.

...

Red100,

Barrons 400,

Forbes 2000

• New York, NY

Provide superior customer service by responding to inquiries, organizing and prioritizing cases, maintaining communication, and creating performance reports. Requires good verbal communication, problem-solving skills, and knowledge of CRM systems. Ba..

FlexJobs Top 100 Remote

• São Paulo, SP, Brazil

Resolve customer issues, educate on products/services, provide feedback, maintain records, identify/escalate priority issues, work independently, liaise with international team. 1-2 years customer support experience required.

• US National

Renew existing contracts, onboard new customers, build strong relationships, monitor engagement, identify upsell opportunities, manage escalations, collaborate with teams, and gather customer feedback. Bachelor's degree and experience pre..

• Mexico City, Mexico

Provide timely guidance and training to new customers, be the first point of contact for customer inquiries, make recommendations for solutions, curate educational materials, and build and maintain customer relationships.

• US National

Develop and execute onboarding plans for new customers, work with the Customer Success team to help customers adopt StreetLight products, manage customer engagement and adoption, analyze subscription usage, and partner with colleagues to ensure custo..

Red100

• Sydney, NSW, Australia

Perform onboarding of enterprise level customers, ensuring adoption and ongoing engagement. Implement a comprehensive engagement strategy to maintain high customer satisfaction. Provide guidance on work/project management and collaboration as the Sma..

FlexJobs Top 100 Remote

• NB, Canada, QC, Canada, ON, Canada, MB, Canada

Be the long-term partner to top customers, advising on customizing Samsara for their needs. Conduct workshops, compose success plans, and orchestrate executive business reviews to ensure customer success. Serve as a mentor and champion company's cult..

FlexJobs Top 100 Remote

• AB, Canada, BC, Canada, SK, Canada

Customer Success Associate: Work with customers to customize Samsara's IoT platform, compose success plans, conduct workshops, and build relationships. Serve as a mentor and champion the company's cultural principles. 2-3 years of experience required.

FlexJobs Top 100 Remote

• Mexico, Argentina, Philippines, or US National

Manage email, phone, and chat communication with customers as a primary contact for customers who have questions, concerns, or want additional features for their website. Support long-term customers with the management of their web presence, helping...

• Hamburg, Germany

Recruit experts, understand project context, take ownership of projects. Develop commercial and client management skills. Clear career path for advancement. Strong academic credentials and relevant internship experience required.

Best Companies to Work for in New York

• Boston, MA, Chicago, IL, Dallas, TX, Los Angeles, CA, New York , NY

Work with the team of Associates to Managing Directors to manage execution of all deliverable workflows. Analyze detailed financial statement information including income statement, balance sheet, cash flow & key operational data.Develop liquidity ...

• Washington, D.C., DC, or US National

Support Senior Associates, Directors, and Principals with event execution and strategic communications. Write and edit effective communication strategies, engage with project stakeholders, participate in event logistics, and develop high-quality proj..

• Boston, MA

Provide timely and accurate customer support via phone or email. Process support requests and collaborate with the operations team to resolve issues. Partner with the business development team to meet customer expectations.

...

Red100,

Barrons 400,

Forbes 2000

• US National

Initiate proactive outreach to customers via email, phone calls, and other communication channels. Build rapport with customers to understand their requirements and challenges. Provide product or service demonstrations and answer inquiries effectively.

• Islamabad, Pakistan

Lead a team of Customer Success Managers to ensure customer satisfaction, retention, and churn mitigation. Support team in delivering data-driven business reviews and collaborate with other departments for customer success.

FlexJobs Top 100 Remote

• US National

Act as the point person for any clinic/patient escalations and see through resolution. Partner with internal teams to identify and resolve issues that stop clinicians and patients from having a wow experience.

• Mexico City, CDMX, Mexico

Customer Success Associate responsibilities include providing essential assistance to clients, incident management, business analysis, customer management, incident monitoring, and incident resolution.

• US National

Plan, organize, and manage display advertising campaigns on platforms like Amazon DSP, Walmart Connect, and The Trade Desk. Analyze campaign performance and provide strategic recommendations. Collaborate with internal teams and external partners to e..

• US National

Manage customer relationships, provide product training and support, analyze data to drive strategic decisions, collaborate with internal teams, and advise on upselling opportunities to ensure customer success and retention.

• US National

Lead the TEAm as the primary contact point for customers. Improve load balancing, establish NPS scores, align with Ops TEAM, and drive profitable growth through implementing best practices to satisfy customer demand.

• Copenhagen, Denmark

Lead team of Customer Success Managers and Associates in DACH/German-speaking region. Develop team, improve customer retention, manage IC adherence to KPIs. Foster inclusive environment, trial new approaches, drive partnership with Account Management.

• US National

Handles escalated member concerns leading to discussions of plan options and election periods. Resolves disenrollment issues and guides members through the Medicaid/LIS recertification process to quality for dual plans.

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S&P 500,

Best Employers for Healthy Lifestyles,

100 Best Corporate Citizen

• London, ON, Canada

The successful candidate will be an integral part of our team, being responsible for all aspects of customer success including support via email, phone, and live chat, product demos, and content creation. Associate's degree and no work experience needed.

• Sydney, NSW, Australia

Drive customer success, build relationships, drive product adoption, identify revenue opportunities, provide feedback, and collaborate with cross-functional teams to deliver a stellar customer experience and maximize platform value.

FlexJobs Top 100 Remote

• US National

Oversee client engagement, manage analysts, provide education, set goals and KPIs, track productivity, evaluate claims, resolve issues, and collaborate with other departments to support client needs. Manage a team of customer success analyst...

Inc 500

• Ottawa, Canada

Ensure client satisfaction, drive revenue growth, craft and present program reviews, address client risks, provide product training and support, monitor customer accounts, create reports on program performance, interact with customers to answer quest..

• Toronto, ON, Canada

Lead customer success team to drive revenue retention, renewals, and upsell activity. Manage accounts and cross-functional relationships. Design and optimize processes to improve customer journey. Requires 7+ years of experience in customer success o..

• US National

Ensure Customer satisfaction, to include owning communication of value realization, as well as by managing and setting Customer expectations through remote Customer management and some though less frequent Customer travel.

FlexJobs Top 100 Remote

• Poznan, Poland

Drive post-sales journey, manage a high-volume book of business, increase customer retention, monitor account health indicators, manage at-risk situations, present value of products, support customer nurture activities, identify opportunities for growth.

• Germany

Primary point of contact for designated accounts, supporting customers and partners in using BitSight platforms. Conduct onboarding, health checks, and business reviews. Collaborate with Product Management and implement risk mitigation plans.

• US National

Manage customer loyalty, drive outcomes, coordinate meetings, monitor trends, plan education, collect feedback, and act as voice of customer. IAM, cybersecurity, compliance background, and customer success management experience required.

• US National

Lead a team of customer success managers, build and maintain strong client relationships, drive customer satisfaction and expansion, collaborate with cross-functional teams for integration and growth strategies.

Fast Company - Most Innovative Company

• ID, UT, AZ, MT, WY, CO, NM, WA, OR, CA, NV, or US National

Manage post-sales relationships for a portfolio of accounts in the West Coast and Asia-Pacific region. Drive value and outcomes with technical sponsors and champions. Represent the customer in internal meetings with Engineering and Product Management.

• US National (Not hiring in AK, HI)

Seeking a dynamic Customer Success Manager with a passion for client satisfaction and success. Onboard new clients effectively, build strong client relationships, and contribute to client and team success.

• Clearwater, FL, Tampa, FL

Build relationships with customers, identify upsell opportunities, and coordinate onboarding process. Monitor usage and metrics, perform business reviews, and drive cross-functional initiatives. Meet and exceed bookings targets and maintain impeccabl..

• West Hollywood, CA

Lead customer success efforts to ensure maximum value from products. Formulate cross-departmental strategies and execute initiatives to drive satisfaction and retention. Manage and develop a team, monitor metrics, and build scalable processes.

• Zagreb, Croatia

Provide effective customer service for internal and external customers. Support the project manager with activities, facilitate and troubleshoot issues, and lead project status and review meetings. Requires experience in customer support and regulate..

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Red100,

Barrons 400,

Forbes 2000

• Boston, MA

Provide customer service, manage project deliverables, troubleshoot project issues, and lead project meetings for a cloud-based solutions company in the life sciences industry. Full-time, exempt position with competitive compensation and benefits.

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Red100,

Barrons 400,

Forbes 2000

• US National

Propose creative solutions to clients executive sponsors such that critical success issues are proactively addressed. Identify growth opportunities within the client base and work with new business teammates to achieve growth goals.

Great Places to Work - Best Workplaces for Millennials

• Lima, Peru

Accelerate customer adoption of Dynatrace product portfolio through relationship management, success planning and value realization. Defend against the competition

Barrons 400

• United Kingdom

Focusing on customer retention and managing customer relationships. Cultivating existing projects and qualifying new opportunities. Assisting in training and customer support for implementations and trials.

Barrons 400,

ComputerWorld - Best Places to Work in IT,

FlexJobs Top 100 Remote

• Germany

Customer Success Manager responsible for customer retention, managing relationships, cultivating projects and opportunities, providing training and support, resolving issues, and acting as a liaison between customers and the company.

Barrons 400,

ComputerWorld - Best Places to Work in IT,

FlexJobs Top 100 Remote

• Cape Town, South Africa

Build and maintain strong relationships with clients, provide excellent customer experience, gather and analyze customer feedback, and collaborate with cross-functional teams. Stay up-to-date with industry trends and regulations.

• US National

Assist customers with all aspects of software through phone, email, and screen-sharing sessions. Become a product expert and provide technical support. Collaborate with a team to troubleshoot and resolve issues. Travel to customer locations for imple..

• Los Angeles, CA, San Diego, CA

Lead post-sale account management for strategic accounts, execute campaigns, optimize campaign performance, build and maintain strong relationships with stakeholders, provide exceptional customer service, and work in a fast-paced, collaborative envir...

• US National

Own onboarding process, collaborate with internal/external stakeholders for successful integration of partners/customers. Maintain partner accounts/relationships for project delivery. Work with cross-functional teams to integrate partners with platform.