Customer Success Manager Jobs - Remote Work From Home & Flexible

• Work from Anywhere

Manage customer relationships, ensure satisfaction, identify and deliver business outcomes. Build strong relationships with key contacts, coordinate activities, drive value and adoption. Requires 3-5 years of experience in management consulting or cu..

• Canada, United Kingdom

Drive utilization of Truv at mid-market clients at scale. Manage configuration for new implementations of turn-key integrations. Build and deliver training materials to drive adoption. Automate impactful touchpoints to hundreds of clients.

• India, or US National

Manage high ticket customer relationships, conduct regular check-in calls, quarterly business reviews and account audits, and translate business needs into new solutions for customers. Requires 5 years of customer-facing experience in a SaaS organization.

• Athens, GA, Atlanta, GA, Toronto, ON, Canada

Empower customers to connect their goals and challenges with solutions in our platform. Increase usage and adoption to ensure value realization and renewal. Manage customer expectations and collaborate with internal teams to provide exceptional...

• Brazil

Manage customer lifecycle, build relationships, identify upsell opportunities, and deliver feedback to product team. 3+ years of customer success or account management experience with a technical product required.

• US National

Manage 25 accounts, drive customer success, and provide personalized service to employer partners. Forge deep connections with clients, drive adoption of the product suite, and collaborate with internal teams.

• US National

Proactively support and empower customers to achieve success with loyalty and guest engagement tools. Conduct account reviews, maintain records, and provide knowledgeable support. Escalate and resolve issues in a timely manner.

• US National

Act as primary contact for B2B/enterprise customers, ensuring customer satisfaction, retention, and success. Maintain regular contact with customers to understand their business priorities and drive overall success.

• United Kingdom

Drive growth and secure renewals within the UK market. Serve as the primary contact for enterprise and midsize brands or agencies, provide product expertise, lead account walkthroughs, and negotiate contracts. Manage customer feedback and represent t..

• AZ, CA, CO, FL, MN, NY, NJ, OR, TN, TX, UT, or US National

Manage a portfolio of customers, 300-400 in the SMB segment,throughout the life cycle, owning their ultimate success by ensuring they realize the full value of the company platform. Ensure successful onboarding experience and product adoption.

Outside 50,

Inc 500

• United Kingdom, or US National

Efficient, enthusiastic Customer Success Manager needed to work with strategic customers, deliver revenue retention goals, present as a strategic advisor, analyze data, and prioritize cross-functional projects. Must have CSM experience and strong pro..

Inc 500

• Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela

Take ownership of the customer journey, from onboarding to long-term relationship management. Manage client retention, identify upselling and cross-selling opportunities, run campaigns, promote products, introduce new features, and prioritize quality..

FlexJobs Top 100 Remote

• London, United Kingdom

Empower customers to achieve their goals with the company's platform. Provide expert guidance on platform utilization, manage customer expectations, and drive retention and renewal rates. Collaborate with internal teams to provide exceptional custome..

• London, United Kingdom

Responsible for driving customer success and satisfaction by providing expert guidance, solving problems, and demonstrating the value of the software. Develop and execute customer engagement strategies, create personalized communications, and gather ..

• US National

Manage client relationships and proactively address concerns. Analyze data, identify trends, and create action plans. Train customers on new technology features and continuously improve tactics to resolve root causes.

• McLean, VA, Baltimore, MD, Washington D.C., DC, MD

Manage a portfolio of top Federal clients, develop trusted advisor relationships, deliver results and service, advocate for clients internally, maximize value, transform clients into champions, and contribute to product evolution through data-driven ..

• Canada

- Focus on understanding the client's business needs and goals - Provide strategic consultation on best practices - Facilitating product training on PartnerStack functionality - Monitoring product adoption and engagement

• Paris, France

Deliver exceptional customer experience, develop and nurture customer relationships, implement user training, create customer success plans, gather customer feedback, collaborate with internal teams, identify at-risk renewals, and foster customer adv..

• Athens, Greece

Coach clients to be experts on our platform and uncover upsell/cross-sell opportunities. Align client goals with company goals and continuously improve customer success process. Liaise with different teams and communicate effectively.

• İstanbul, TR, Turkey

Build relationships with photographers, manage their portfolio, and serve as their voice. Maintain regular communication and establish trust while gathering feedback and updates. Must be fluent in Turkish, German, and English.

• Australia

Develop a vision and strategy for clients, build long-term relationships, create data-driven recommendations, problem solve and implement solutions, work with product and operations teams for high impact improvements.

• US National

Build and maintain client relationships, identify opportunities for customers to improve their business, ensure successful delivery of solutions, track account metrics, assist in contract negotiation.

• US National

Develop and maintain relationships with key stakeholders within customer organizations. Create and implement strategies for customer retention and expansion through Tech-Touch methods. Collaborate with cross-functional teams to ensure customer...

FlexJobs Top 100 Remote

• US National

Serve as the main point of contact for customer accounts, providing training and product education, and assisting with fundraising strategy. Analyze customer feedback, create educational materials, and collaborate with cross-functional teams to impro..

• São Paulo, SP, Brazil

Plan, implement, and support the use of Khan Academy in school systems. Analyze data to improve program effectiveness. Build relationships with educators and represent their needs within the organization.

• India

Manage and grow customer base in the India region. Build and maintain relationships with key customer stakeholders. Develop understanding of customers' objectives and provide strategic advice. Collaborate with internal teams to drive customer satisfa..

FlexJobs Top 100 Remote

• San Francisco, CA, Montreal, QC, Canada

Drive product adoption, growth, and brand loyalty. Define market presence, shape product, and customer success programs. Build playbooks, manage accounts, and collaborate cross-functionally. Be a trusted advisor and product expert to customers.

• Mexico

Drive customer adoption and renewals, maintain customer health, analyze accounts, educate customers on machine identity management, act as a trusted advisor, organize sessions, guide new customers, and contribute to customer success initiatives.

• Helsinki, Finland, United Kingdom

Serve as the primary point of contact for all customer-related matters, building and maintaining strong, long-lasting relationships. Develop trusted relationships with key accounts, stakeholders, and executive sponsors.

• Los Angeles, CA

Responsible for managing relationships with key schools, understanding their needs, leading recruitment processes, and driving efficiency in delivering value to schools.

• US National

Create long-lasting satisfaction for professionals at all points of their customer lifecycle in order to retain their business and grow revenue. Establish a trusted advisor relationship with each customer to drive the value of our products. Remote.

• Canada

Proactively engage with customers to understand their needs, challenges, and objectives. Serve as the primary point of contact for your assigned accounts, fostering trust and confidence in our partnership. From onboarding through the full customer...

• United Kingdom

Serve as the primary point of contact for your assigned accounts, fostering trust and confidence in our partnership. From onboarding through the full customer lifecycle. Develop a deep understanding of the customer's business and industry to provide...

• India

Develop a deep understanding of the customer's business and industry to provide tailored solutions and advice. Work closely with customers to create and execute a success plan that aligns with their business objectives and maximizes the value they...

• Brazil

Develop a deep understanding of the customer's business and industry to provide tailored solutions and advice. Work closely with customers to create and execute a success plan that aligns with their business objectives and maximizes the value they...

• Toronto, ON, Canada

Spend 80% of your time on existing customers: making sure they are maximizing their value with us by strategizing and implementing initiatives to increase engagement, changing utilization approaches based on new business context, and making...

• Richmond, CA

Cultivate relationships with key customers, ensure seamless delivery of products/services, exceed customer expectations, advocate for customers within the organization, collaborate with customer leadership teams, engage with key...

• Los Angeles, CA

A strong strategic vision for the customer experience, professional services, and customer support. Technical and SaaS experience and an ability to speak to technical customers in their language. Works well under pressure...

• BE, Belgium

Take ownership of a customer portfolio, maximize platform engagement and satisfaction. Create success plans and conduct business reviews to help customers meet targets. Proactively monitor and analyze customer needs for maximum value delivery.

• Poznan, Poland

Drive post-sales journey, manage a high-volume book of business, increase customer retention, monitor account health indicators, manage at-risk situations, present value of products, support customer nurture activities, identify opportunities for growth.

• Boston, MA

Manage relationships with 4-6 global customers, act as a trusted advisor, and provide strategic guidance to optimize consumption of Veeva products. Foster collaboration, triage escalations, and identify additional value opportunities. Requires 5+ yea..

...

Red100,

Barrons 400,

Forbes 2000

• US National

Serve as the trusted advisor and internal advocate for customers. Drive product adoption and user engagement. Monitor customer contract renewals and identify upsell opportunities. Work cross-functionally to achieve customer goals and solve technical ..

• US National

Develop customer engagement plans, execute customer growth initiatives, and provide daily customer support. Drive growth through gross renewals and net retention improvements. Influence product development and advocate for clients.

• Japan

Proactively engage with customers to understand their needs and objectives. Serve as the primary point of contact for assigned accounts, fostering trust and confidence. Develop a deep understanding of the customer's business to provide tailored solut..

• US National

Stakeholder Relationship Management: Identify key stakeholders and build strong relationships with influencers and the core team engaging with Leaf's solutions. Account Strategy: Develop and execute Implementation Plans, Customer Success Plans, and...

• US National

Work with client to create, plan and execute marketing programs that expand user adoption of the brand's and client's products, achieving/exceeding growth KPI goals for both brand and our clients. Collaborate with client project team to establish...

• CA

Client Engagement and Relationship Management: Establish strong rapport with district stakeholders to assess their business needs, advising them with suitable platform recommendations. Foster and maintain strategic relationships at all levels within...

• Austin, TX

Own customer relationships post-sale, including adoption, satisfaction, and renewals. Manage customer activities such as onboarding, training, and growth. Collaborate cross-functionally to align customer needs with company strategy. Analyze and...

• United Kingdom

Establish and nurture relationships with clients, analyze customer engagement, and identify opportunities for account growth and renewal. Achieve key success metrics and continuously refine internal processes. 2+ years of compliance and 3+ years of cu..

• US National

Empower clients to achieve their goals using the Emotive Conversational Sales Platform. Manage the entire customer lifecycle, build relationships, and identify opportunities for additional investments. Provide feedback to the product team and improve ..