Director, Customer Contact and Service Excellence

Lead implementation and management of enterprise contact center capabilities. Develop and implement platform capabilities for scaling contact center solutions. Create and monitor departmental metrics for improvement and reporting to senior leadership.

• Date Posted:

  6/7/2024 

• Remote Work Level:

  Hybrid Remote

• Location:

  Pittsburgh, PA

• Job Type:

  Employee

• Job Schedule:

  Full-Time

• Career Level:

  Senior Level Manager (Director, Dept Head, VP, General Manager, C-level)

• Travel Required:

  No specification

• Categories:

  Customer Service, Call Center, Operations

• Company:

  Company details here

• Benefits:

  Company Benefits here

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