Customer Advocate Jobs - Remote Work From Home & Flexible

• Westerville, OH

Engage with customers to maximize software adoption and drive sales. Build lasting partnerships and identify growth opportunities. Serve as a primary point of contact and collaborate effectively with team members.

• Deerfield, IL

Create, prioritize, and track work orders to ensure timely execution of service jobs. Understand customer issues and communicate technical support topics with customers and engineers. Plan field service engineers to ensure fast reactivity and reduce ..

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Forbes 2000,

NYSE100,

S&P 500

• Lawrenceburg, TN

Provide overall account management for assigned set of accounts. Manage order and inventory, ensure on-time shipments, and achieve financial goals. Develop strong customer relationships and participate in continuous improvement initiatives.

Fortune 500

• US National

Coach customers on software usage, help grow their practices, communicate with team, own work quality, contribute to knowledge base, escalate complex issues, problem solve, show empathy, and adapt to changes.

• Downers Grove, IL

As a Customer Advocate, you will work with customers to retain, generate, and enhance business. You will also provide support to the Sales Director and Regional Vice President, train customers on e-commerce functionality, and track sales activity.

• Canada

Lead the advocacy plan for a product, create technical content, and provide feedback on products. Manage a team and collaborate with open-source communities. Technical communication and team leadership skills are a must.

FlexJobs Top 100 Remote

• Carol Stream, IL

Manage and develop relationships with assigned accounts, communicate order fulfillment updates, ensure on-time shipments, and participate in continuous improvement initiatives.

Fortune 500

• Mississauga, ON, Canada

Assist customers with service inquiries, analyze potential risks, and identify solutions to resolve issues. Maintain knowledge of products and services, work efficiently, and adhere to regulations and policies. Bilingual skills in French and English ..

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Human Rights Campaign Best Places to Work,

NYSE100,

S&P 500

• Pittsburgh, PA

Respond to and resolve, on the first call, customer service inquiries and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts, and correspondence.

• Wilkes-Barre, PA

Respond to and resolve customer service inquiries and issues, educate customers about consumer-driven health care topics, assist customers in navigating websites, and provide clear direction and development opportunities.

• Camp Hill, PA

Respond to customer inquiries, educate customers on healthcare benefits, schedule appointments, navigate web-based systems, and research complex issues. Utilize computer navigation and engage with callers compassionately.

• Erie, PA

Respond to and resolve customer service inquiries and issues, educate customers about consumer-driven health care, assist customers in navigating websites, and provide support and guidance to customers in selecting the best benefit plan options.

• El Salvadore, El Salvador, Colombia, Costa Rica, Guatemala

Provide customer support by phone and email in English and Latin American Spanish. Meet productivity targets and timelines to fulfill SLAs. Follow policies, procedures, and compliance for quality evaluation.

Entrepreneur's Best Small and Medium Workplaces,

Great Places to Work - Best Workplaces for Millennials

• Philippines, or Work from Anywhere

Review translations and propose new translations based on customer feedback. Address customer inquiries, complaints, and problems. Provide accurate and efficient responses. Give feedback to improve customer and employee experience.

Entrepreneur's Best Small and Medium Workplaces,

Great Places to Work - Best Workplaces for Millennials

• US, or US National

Answer inbound calls in a high-volume Contact Center, estimate patient responsibility based on benefits coverage, make outbound calls to discuss payment options, and document all activities in the customer support system.

• US National

Answer inbound calls, estimate patient responsibility, make outbound calls to patients, document healthcare benefit coverage, provide financial counseling to patients, and deliver superior customer care.

• US National

Answer inbound calls in a high-volume Contact Center, estimate patient responsibility based on benefits coverage, make outbound calls to discuss payment options, and document all activities in the customer support system.

• US, or US National

Answer inbound calls, estimate patient responsibility, make outbound calls to discuss payment options, document patient information, maintain confidentiality, provide superior customer care, meet productivity metrics.

• US National

Answer inbound calls, provide estimates of patient responsibility, make outbound phone calls to patients, and document patient information. High school diploma and 3+ years of customer service experience required.

• US National

Answer inbound calls, estimate patient responsibility, make outbound calls to discuss payment options, document patient information, maintain confidentiality, provide superior customer care, meet productivity metrics, troubleshoot customer issues, ma..

• US National

Answer inbound calls, estimate patient responsibility, make outbound calls to discuss payment options, document patient information, maintain confidentiality, deliver superior customer care, maintain positive relationships.

• New York, NY

Manage inbound inquiries from small business customers, interface with customers at all levels of management, work through creative solutions to answer customer questions, and help with customer retention and product improvement.

Glassdoor Employees Choice - Best Place to Work,

Entrepreneur's Best Small and Medium Workplaces,

Best Companies to Work for in New York

• London, United Kingdom

Renewals Manager responsible for executing renewal contracts, ensuring on-time renewals, identifying growth opportunities, and providing insights to improve business outcomes. Collaborate cross-functionally and manage the renewal process with customers.

Inc 500

• Montreal, QC, Canada

Research and fulfill quote requests, provide complex reporting, manage annuity business, collaborate with sales teams, build relationships with customers and vendors, update customer documentation, assist with project-based activities, decrease escal..

Achievers Most Engaged Workplaces,

Human Rights Campaign Best Places to Work

• Crum Lynne, PA, New York, NY, Alpharetta, GA, White Plains, NY, Chicago, IL, Reston, VA, Boca Raton, FL

Provide extraordinary customer care in a fast-paced contact center environment. Demonstrate active listening, empathy, and provide appropriate responses to resolve customer concerns. Educate and advise customers on steps to protect their identity.

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Red100,

America’s 100 Best Adoption-Friendly Workplaces,

Forbes 2000

• Hamel, MN

Manage assigned accounts by providing accurate communication, order and inventory management, on-time shipment, project management, achieving financial goals, and developing strong relationships with customers. Participate in continuous improvement i..

Fortune 500

• New York, NY

Manage inbound inquiries from small business customers' employees via phone, email, or chat. Provide expert-level support on various inquiries related to timecards, paychecks, benefits, and HR matters. Resolve issues in a timely and professional manner.

Glassdoor Employees Choice - Best Place to Work,

Entrepreneur's Best Small and Medium Workplaces,

Best Companies to Work for in New York

• Poland

Provide exceptional customer service by prioritizing and championing customer satisfaction, understanding unique needs, and contributing to a positive and inclusive environment. Use feedback to make informed decisions and serve as a trusted resource ..

• Columbus, OH

Educate customers to help them understand the benefits of our insurance and non-insurance products. Expand coverage and enhance protection, making it easier for families to get the best, most advanced veterinary care for their dogs and cats.

• Denver, CO

Own customer inquiries, provide exceptional service through phone, email, and chat, collaborate with team and across the company, stay updated on product features, work full-time schedule, meet quality and productivity standards.

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Great Places to Work - Best Workplaces for Millennials,

Great Places to Work - Best Workplaces for Women,

Entrepreneur's Best Small and Medium Workplaces

• Draper, UT, Atlanta, GA

Utilize support tools to assist customers with software-related issues. Become a product expert and develop creative solutions to meet customer needs. Influence product changes and champion customer feedback and concerns.

America’s 100 Best Adoption-Friendly Workplaces

• Birmingham, AL

Provide exceptional customer service by communicating with clients, answering product questions, providing software training, diagnosing system issues, and meeting performance metrics. Must have accounting knowledge and strong communication skills.

Achievers Most Engaged Workplaces

• Colombia

Provide exceptional customer support primarily through email and telephone. Resolve customer issues, track performance metrics, analyze feedback, and collaborate with the team to improve processes and customer experience.

Outside 50

• Baltimore, MD

Provide customer service and education by answering inquiries about product information, benefits, claims resolution, eligibility, and billing questions. Troubleshoot digital and electronic applications, maintain customer records, and participate in ..

• US, or US National

Field customer inquiries, troubleshoot and resolve issues, escalate bugs, provide feedback on support processes, contribute to knowledge base, empathize with customers, work cross-functionally, pursue career growth opportunities.

• Dallas, TX

Handle inbound inquiries from customers, dealers, and field service offices. Provide first-call resolution for troubleshooting equipment. Research and resolve routine requests and customer concerns. Meet established call metrics and embrace continuou..

• Milford, CT

Handle inbound inquiries from customers, dealers, and field service offices. Troubleshoot equipment, postage and supply support, billing inquiries, and contractual agreements. Achieve established call metrics and embrace continuous improvement.

• South Jordan, UT

Provides excellent customer service by resolving concerns and responding to inquiries. Coordinates services according to policies and procedures, maintaining schedule adherence and productivity standards. Handles customer contacts in a timely and eff...

Forbes America's Best Employers for Diversity

• US National

Engage potential customers, guide them through the customer journey, manage a pipeline of leads, demo software, collaborate with marketing and tech teams, offer insights and strategies, achieve qualifications in solution areas.

• US National

Manage and grow customer advocacy program by identifying, curating, and amplifying impactful customer experiences. Design and implement advocacy programs, cultivate a vibrant community of advocates, and collaborate with cross-functional teams to driv..

Inc 500

• US National

Create and manage programs to build relationships with top customer advocates. Collaborate with multiple teams to identify, curate, and amplify impactful customer outcomes. Measure and report on program effectiveness.

• San Diego, CA

Manage Customer Advocacy activities, communicate with government regulatory agencies, prepare work according to budgets and workloads, and promote high-quality patient support standards within the department.

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Forbes 2000,

Barrons 400,

Forbes America's Best Employers for Diversity

• Austin, TX

Develop and manage customer advocacy programs, including customer reference process, customer stories program, and customer events. Collaborate with cross-functional teams to align programs with business needs. Manage vendors and agencies supporting ..

Inc 500

• NY, NJ, CT

Oversee a portfolio of clients, guide customers through technical and business solutions, track and manage renewals, support expanding use of platform, advocate for client needs, and utilize metrics to drive success strategy.

• Philippines

Partner with Spanish-speaking pros and customers, providing solutions and support. Maintain knowledge of the brand's products and services. Handle inbound requests in Spanish, troubleshoot and resolve inquiries, and maintain high-performance metrics.

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Outside 50,

Glassdoor Employees Choice - Best Place to Work,

Fast Company - Most Innovative Company

• BC, Canada

Deliver service to providers and patients, conduct video appointments, provide case management, answer user questions, triage urgent care requests, strategize creative solutions, relay member insights, and perform other assigned duties.

Best Companies to Work for in New York,

Fast Company - Most Innovative Company,

Great Places to Work - Best Workplaces for Women

• Singapore, Singapore

Provide customer service to patients and practitioners, conduct video appointments, manage cases, answer user questions, and relay member insights. Fluency in English and Mandarin, knowledge of the healthcare system in Singapore, and excellent commun..

Best Companies to Work for in New York,

Fast Company - Most Innovative Company,

Great Places to Work - Best Workplaces for Women

• US National

Provide accurate and easy-to-understand guidance on health insurance and employer benefits through multiple channels. Assist members with onboarding and care journey issues. Give feedback to improve member support experiences.

• CO, AZ, FL, IL, MO, PA, TX

Help patients with billing issues, referrals, and prior authorizations. Provide exceptional service through various communication channels. Knowledge of insurance requirements and coordination of patient referrals.