Customer Experience Jobs - Remote Work From Home & Flexible

• UT

Lead program engagements, drive transformational change, and continuous improvement. Utilize CX design and delivery experience to advise and translate customer needs. Foster relationships with stakeholders and program leaders. Apply analytical skills..

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Military-Friendly Employer ,

Glassdoor Employees Choice - Best Place to Work,

FlexJobs Top 100 Remote

• US National

Handle customer contacts, resolve inquiries, process transactions promptly. Achieve individual KPIs, support department goals. Provide best-in-class customer service and help achieve department goals.

• Canada

Respond to customer inquiries, resolve issues through various channels, provide friendly and professional service, document interactions, adhere to policies, achieve goals, and maintain knowledge of company and client policies.

• Canada, or US National

Passionate about customer support? Join our team as a Customer Experience Specialist. Help customers, troubleshoot issues, and deliver a better experience. Strong written English skills required. Compensation: $60,000-70,000 USD.

• CA, OR, WA

Passionate about helping people? Experience in support or client-facing role? Interested in technology and troubleshooting? Join us as a Customer Experience Specialist and contribute to our mission of providing exceptional customer support.

• Arlington, VA

Managing concurrent CX research and evaluation projects, leading initiatives to develop and implement evidence-based strategies and CX methodologies, and leading new business and proposal efforts to expand the company's federal CX portfolio.

• Austria, Belgium, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland, Ukraine, United Kingdom

An innovative personal transformation learning platform, is on a mission to redefine education and become a lifestyle brand, creating a space where individuals not only gain knowledge but also embark on a journey of personal growth...

• US National

Build strong and trusting relationships with partners and stakeholders. Actively listen, give, and receive constructive feedback. Facilitate and drive discussions during work sessions. Collaborate across the organization to define project scope...

FlexJobs Top 100 Remote

• Austin, TX

Lead, develop, and train a team of Customer Experience Team Leads and Representatives. Contribute to and execute the customer experience strategy. Analyze and optimize customer experience interactions. Collaborate with other departments to ensure a s..

• Franklin Lakes, NJ, Vernon Hills, IL, Tempe, AZ, Salt Lake City, UT

Responsible for acting as a liaison between business units, customers, and internal functions to problem solve and improve work procedures. Provides expertise in contract operations, collaborates with stakeholders, and supports pricing accuracy.

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Fortune 500,

Forbes World's Most Innovative Companies,

Forbes 2000

• Des Moines, IA, Charlotte, NC

"Respond promptly and accurately to customer inquiries, coordinate policy changes, identify process-improvement opportunities, educate customers, and troubleshoot issues using problem-solving skills and product knowledge."

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Most Ethical Companies,

Fortune 100,

Human Rights Campaign Best Places to Work

• US National

Answering customer calls, emails, and online chats regarding billing issues, product problems, and general concerns. Maintaining professionalism, establishing positive rapport with every caller, and turning frustrated clients into repeat customers.

• Bury, United Kingdom

Handling inbound and outbound calls and emails to provide excellent customer service. Resolving customer queries and maintaining accurate customer records. Collaborating with team members to drive customer engagement campaigns and build strong client..

• US National

Develop program strategies for business objectives, collaborate with cross-functional teams, influence product roadmaps, manage challenging goals, identify program dependencies and gaps, analyze data, establish SOPs, stay up to date on industry trend..

Forbes 2000,

FlexJobs Top 100 Remote,

Fortune 500

• Ireland

Monitor and manage customer chat requests, providing real-time customer support and resolving any technical issues. Liaise with the sales and product team to provide users the best possible experience. Relay feedback from users to the product team, ens...

• New Zealand

You will provide lightning-fast responses to our users, making sure they get help when and where they need it. Your focus will be on providing above-and-beyond customer support, with the goal of creating a positive, rewarding experience as a result of...

• Tampa, FL

The Customer Experience Coordinator will provide exceptional customer service, resolve issues, and ensure customer satisfaction. They will handle customer inquiries, collaborate with internal teams, and maintain accurate records of customer interactions.

• Washington, D.C., DC, or US National

Provide excellent customer service to Rocket Money's members through an online chat platform. Answer questions, assist with accounts, and escalate technical issues. Provide resources and feedback to improve the app.

Department of Defense Military Spouse Employment Partner - MSEP,

Great Places to Work - Best Workplaces for Women,

Forbes America's Best Employers for Diversity

• Canada

Monitor and manage customer chat requests, providing real-time customer support and resolving any technical issues. Liaise with the sales and product team to provide users the best possible experience. Relay feedback from users to the product team...

• Austin, TX

Manage and resolve client tickets via email and phone. Answer client calls professionally. Address client questions and problems in a timely manner. Cultivate client relationships and collaborate with tech team.

• Copenhagen, Denmark

Communicate with customers via chat, email, and phone. Answer questions about Planday and provide best practices for scheduling and administration. Troubleshoot technical issues and liaise with other departments.

• Egypt

Respond to customer queries, track and ensure resolution, improve internal processes, advocate for customers, and provide outstanding customer service. Fluency in English and 3-5 years of remote client-facing experience required. Merit-based culture ..

• US National

Work with Business Development and Customer Experience teams to understand the RP business opportunity with the Enterprise customer/prospect.

• Barcelona, WA, Spain

Lead a global team of customer service managers to deliver outstanding service results. Drive customer-focused process design and workflow improvements. Build strong working relationships and deliver results across the organization.

Fast Company - Most Innovative Company

• US National

Design and execute solutions to improve efficiency and outcomes for health systems. Partner with sales teams to create standardized experiences for customer engagements. Analyze data and deliver strong performance in a fast-paced environment.

• Munich, BY, Germany

Assist clients with product knowledge, troubleshooting, and escalation follow-up. Support installers with successful customer installations. Lead customer-centric projects from conception to completion. Challenge existing processes and propose improv..

• US National

Design and lead new and emerging Voice of Customer (VoC) programs, derive actionable insights from customer data, drive customer experience improvements, and build a world-class customer listening infrastructure.

FlexJobs Top 100 Remote

• Salt Lake City, UT, Nashville, TN

Represent the brand voice to customers, manage customer relationships across multiple channels, and track customer feedback. Provide world-class customer experience and lead projects to improve customer experience. Put pets first, value patience, and..

• Canada

Develop trusted relationships with customers, prioritize their business goals, respond to inquiries, expand product usage, collaborate with sales and marketing teams, retain clients, and possess updated product knowledge.

• US National

Improve customer experience by analyzing KPIs, handling back-office teams, and emphasizing customer feedback. Expertise in data analysis, NPS, and process management required. Remote work with benefits. Apply now!

• New York, NY

Deliver exceptional support experience and achieve core CX KPIs. Manage team performance, drive improvements to customer experience, and share CX trends and insights with leadership and cross-functional partners.

• Colombia

Develop and deliver live customer experiences to the largest and most diverse customer base. Run a world-class team, partner with the Customer Programs team to execute innovative roadmap, enhance self-service capabilities, and drive continuous improv..

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Inc 500,

Fast Company - Most Innovative Company,

FlexJobs Top 100 Remote

• Baltimore, MD

Ensure office equipment is maintained, relevant records are up to date, and all administrative processes run smoothly. Oversee the maintenance of the office space and equipment, liaising with external vendors and service providers to ensure that all...

• US National

Manage and develop a team of leave specialists, build relationships with HR partners, and collaborate with the team to build a better product. Use data and metrics to drive team performance and prioritize customer happiness and employee satisfaction.

• Seattle, WA

Manage and deliver data analysis, performance analytics, and develop key performance indicators (KPI). Analyze operational data variances for planning. Optimize statistical efficiency by understanding existing databases.

• US National

Lead a team of Leave Payroll Analysts, build relationships with Payroll Administrators, and collaborate with the company team to improve the product. Use metrics and KPIs to drive team performance and prioritize customer satisfaction and employee...

• Charlotte, NC, New York, NY, Fort Mill, SC

Lead and develop a team of analysts to implement on-site testing initiatives and enhance consumer experiences. Analyze business data to track success and own business cases for new experiences. Challenge the status quo as a member of the Banking Serv..

• Heredia, HE, Costa Rica

Provide outstanding customer support and retention solutions. Collaborate with cross-functional teams to ensure a positive customer experience. Contribute to product improvement and document customer feedback.

Red100,

Inc 500

• Ellerslie, Auckland, New Zealand

Responsible for managing customer queries, acting as the point of contact for "in life" customers, proactively resolving customer cases, and providing excellent customer service through inbound calls and emails.

• US National

Lead engagements from program vision to ongoing value realization, translate customer needs into actionable business requirements, foster collaborative relationships with stakeholders, and provide strategic guidance for Customer Experience Programs.

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Military-Friendly Employer ,

Glassdoor Employees Choice - Best Place to Work,

FlexJobs Top 100 Remote

• US National

Support software implementation for customers, gather and address software requests and issues, improve and develop related services and collaborate with other teams. Required experience in working as a software engineer and directly handling technic..

• Canada

Handling customer inquiries and support in French and English. Proactively assisting customers and providing product guidance.

• Los Angeles, CA

Process 1,000 tickets per month and maintain high-quality scores. Provide positive customer experiences via phone, chat, text, and email. Demonstrate empathy, organization, and urgency in handling difficult situations.

• New York City, NY

Explain system issues to business or non-technical personnel. Support end-user laptops, tablets, and mobile devices. Strong MacOS, Office 365 / SharePoint, and Exchange Online experience. ServiceNow Service Management or other ticketing system knowledge.

• Salzburg, AT, Austria

Lead Sales and CX team, provide strategic consultancy on marketing, CX or sales projects, configure tech solutions, collaborate with Country MDs, Sales Executives, and KAMs on scoping, pitches, RFP's, client presentations, and identify new opportunities.

• San Francisco, CA, Los Angeles, CA, New York, NY, Phoenix, AZ, Seattle, WA, Denver, CO

Lead the company's Trust & Safety and Customer Experience strategy. Design and lead product roadmap, engage with leadership, unblock cross-functional teams, analyze competitors, drive strategic initiatives, and uplevel Product Management function.

• US National

Design and implement new support strategies, optimize operational processes, and leverage technology to ensure exceptional customer service experiences. Collaborate with cross-functional teams and analyze data to produce concrete recommendations.

Forbes 2000,

FlexJobs Top 100 Remote,

Fortune 500

• US National

Lead a team of customer experience agents, manage day-to-day operations, troubleshoot and guide team members, review customer interactions, manage email queue and assign tickets, partner with internal teams to solve customer issues, and keep current ..

• San Francisco, CA

Lead and manage a team of customer service agents to deliver outstanding support to parents and families using Dojo Tutor. Establish and maintain KPIs to measure team performance and customer satisfaction. Oversee day-to-day operations of customer se..

• US National

Lead Customer Experience research to gain deep insights into customer behaviors, needs, and challenges. Project manage strategic research programs to drive customer-centric action. Engage in critical initiatives to enhance the end-to-end customer exp..

FlexJobs Top 100 Remote