Customer Experience Specialist Jobs - Remote Work From Home & Flexible

• Manila, Philippines

Communicate with customers to ensure a positive experience, solve shopping pain points, and increase engagement. Analyze customer data and gain opportunities for professional development. Bilingual abilities appreciated.

Training Magazine - Top 125

• Des Moines, IA, Charlotte, NC

"Respond promptly and accurately to customer inquiries, coordinate policy changes, identify process-improvement opportunities, educate customers, and troubleshoot issues using problem-solving skills and product knowledge."

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Most Ethical Companies,

Fortune 100,

Human Rights Campaign Best Places to Work

• Munich, BY, Germany

Assist clients with product knowledge, troubleshooting, and escalation follow-up. Support installers with successful customer installations. Lead customer-centric projects from conception to completion. Challenge existing processes and propose improv..

• Toronto, ON, Canada

Maintain a solid understanding of company products, channels, and policies. Respond to customer inquiries via live chat, phone, and email. Process orders, returns, and shipping claims. Educate potential members on product features through video call ..

• Copenhagen, Denmark

Communicate with customers via chat, email, and phone. Answer questions about Planday and provide best practices for scheduling and administration. Troubleshoot technical issues and liaise with other departments.

• Columbus, OH

Assist the CX leadership team in evaluating customer concerns/issues and providing practical solutions. Respond to customer inquiries via email, phone, and written communication, ensuring a quality experience. Accurately enter orders and maintain cus..

• Canada, or US National

Passionate about customer support? Join our team as a Customer Experience Specialist. Help customers, troubleshoot issues, and deliver a better experience. Strong written English skills required. Compensation: $60,000-70,000 USD.

• CA, OR, WA

Passionate about helping people? Experience in support or client-facing role? Interested in technology and troubleshooting? Join us as a Customer Experience Specialist and contribute to our mission of providing exceptional customer support.

• Canada

Develop trusted relationships with customers, prioritize their business goals, respond to inquiries, expand product usage, collaborate with sales and marketing teams, retain clients, and possess updated product knowledge.

• Canada, or US National

Support power off-take strategy, value proposed transactions with modeling teams, lead/support RFP responses, proposal creation, structuring, negotiation, and execution of solicitations and financeable transactions. Act as SME for power products...

• Los Angeles, CA, San Francisco, CA, New York City, NY

"Provide customer support, handle escalated cases, contribute to documentation, assist with process improvement, identify patterns in bug reports and feature requests, escalate appropriately, develop understanding of company's platforms and features."

Inc 500,

Fast Company - Most Innovative Company

• Franklin Lakes, NJ, Vernon Hills, IL, Tempe, AZ, Salt Lake City, UT

Responsible for acting as a liaison between business units, customers, and internal functions to problem solve and improve work procedures. Provides expertise in contract operations, collaborates with stakeholders, and supports pricing accuracy.

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Fortune 500,

Forbes World's Most Innovative Companies,

Forbes 2000

• AR

Administer and adjust Family Medical Leave Act (FMLA), State, ADA, and company leaves. Handle high volume of incoming calls in a prompt and professional manner. Provide efficient and professional follow-up via phone and email to ensure timely process..

• IA

Administer and adjust FMLA, state, ADA, and company leaves. Handle high volume of calls and provide efficient follow-up. Communicate clearly with callers, maintain documentation, and meet quality goals.

• LA

Administer and adjust FMLA, State, ADA, and company leaves. Handle high volume of incoming calls. Communicate clearly and concisely with callers while identifying their needs. Provide efficient and professional follow-up via phone and email.

• OK

Administer and adjust FMLA, State, ADA, and company leaves. Handle high volume of calls. Provide efficient follow-up to ensure timely processing of leave requests. Communicate clearly with callers and maintain accurate documentation.

• KY

Administer and adjust FMLA, state, ADA, and company leaves. Handle high volume of calls. Provide professional follow-up to ensure timely processing of leave requests. Communicate with callers, maintain documentation, and meet performance metrics.

• KS

Answering incoming calls to assist customers with FMLA rights and responsibilities. Administering and adjusting FMLA, State, ADA, and company leaves. Providing efficient follow-up via phone and email to ensure timely processing of leave requests.

• WI

Administer and adjust FMLA, State, ADA, and company leaves. Handle high volume of calls and provide efficient follow-up. Communicate clearly with callers, maintain documentation, and meet performance metrics.

• Woodland Park, CO

Handle customer tasks including onboarding, account queries, and interdepartmental communication. Resolve billing inquiries via ticketing system. Must be bilingual in Spanish and have 2+ years of customer service experience.

Great Places to Work - Best Workplaces for Women,

Great Places to Work - Best Workplaces for Millennials,

FlexJobs Top 100 Remote

• US National

Manage and develop a team of leave specialists, build relationships with HR partners, and collaborate with the team to build a better product. Use data and metrics to drive team performance and prioritize customer happiness and employee satisfaction.

• Argentina

Communicate with customers to solve website-related technical issues, demonstrate customer obsession, offer additional services and products, continuously improve technical background, and deliver impactful work on a company scale. Minimum 1-year work...

• UT

Lead program engagements, drive transformational change, and continuous improvement. Utilize CX design and delivery experience to advise and translate customer needs. Foster relationships with stakeholders and program leaders. Apply analytical skills..

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Military-Friendly Employer ,

Glassdoor Employees Choice - Best Place to Work,

FlexJobs Top 100 Remote

• US National

Responsible for the creation of invoices including advance payment and reimbursement invoices to ensure compliance with existing organizational contracts and agreements. Calculates costs for services, and reimbursable expenses...

• US National

Handle customer contacts, resolve inquiries, process transactions promptly. Achieve individual KPIs, support department goals. Provide best-in-class customer service and help achieve department goals.

• Canada

Respond to customer inquiries, resolve issues through various channels, provide friendly and professional service, document interactions, adhere to policies, achieve goals, and maintain knowledge of company and client policies.

• Juno Beach, FL

Lead strategic initiatives to enhance agent experience and channel management. Refine processes, implement best practices, leverage technology, identify improvement opportunities, drive solutions, foster channel partner relationships, and maximize pe..

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Achievers Most Engaged Workplaces,

Best Employers for Healthy Lifestyles,

ComputerWorld - Best Places to Work in IT

• AK, AZ, CO, CT, FL, IL, ME, MA, MN, NC, NJ, NY, OR, TX, WA, WI

Respond to inbound inquiries from members and potential members across multiple channels including live chat, email and phone support. Report on member behavior and bugs, and generate content derived from anecdotes and analytics.

• Tokyo, Japan

Partner with game team to gain product knowledge. Develop player experiences with global PX team. Create compelling content for players and support agents. Collaborate with cross-functional teams and external partners for success.

Fast Company - Most Innovative Company

• Toronto, ON, Canada

Create and maintain educational resources for new products and features. Develop agent templates for consistent messaging. Address member questions through calls, emails, and voicemails. Optimize automation and workflows in support tools.

• Alhambra, CA

Develop and implement patient experience improvement initiatives, analyze member experience data, track metrics, and collaborate with teams to identify areas for improvement. Liaise between Medical Groups and stakeholders to address member experience..

• Philippines

Build personal connections with guests through phone, email, and chat support to address questions and scenarios. Provide efficient reservation support and assess guests' travel needs to recommend suitable accommodations for booking.

• US National

Deliver exceptional customer service to healthcare providers, upsell features and offer tailored solutions. Foster authentic connections, inspire engagement, and ensure easy access to benefits through calls, emails, and chat. Maintain accurate record..

Best Companies to Work for in New York

• Buffalo, NY

Represent Catholic Health to consumers in a friendly and positive manner. Provide exceptional customer service, address patient inquiries, and maintain a working knowledge of healthcare service offerings. Collaborate with clinical teams, revenue cycl..

• US National

Lead, coach, motivate and develop. Responsible for one-on-one meetings, performance appraisals, growth opportunities and attracting new talent. Monitor employees to ensure compliance with department and corporate policies and procedures.

• US National

Build client relationships, manage onboarding, troubleshoot product experience, and provide support via phone, email, and chat as a Customer Experience Manager. Collaborate with internal teams to develop client-facing solutions and communicate feedback.

• US National

Lead a team of Leave Payroll Analysts, build relationships with Payroll Administrators, and collaborate with the company team to improve the product. Use metrics and KPIs to drive team performance and prioritize customer satisfaction and employee...

• Salzburg, AT, Austria

Lead Sales and CX team, provide strategic consultancy on marketing, CX or sales projects, configure tech solutions, collaborate with Country MDs, Sales Executives, and KAMs on scoping, pitches, RFP's, client presentations, and identify new opportunities.

• London, United Kingdom, Sparkford, England, United Kingdom

Develop and implement customer experience strategy, map customer journeys, manage data, collaborate with teams to enhance customer experience. Bachelor's degree and proven experience in customer experience or related roles required.

• New York City, NY

Explain system issues to business or non-technical personnel. Support end-user laptops, tablets, and mobile devices. Strong MacOS, Office 365 / SharePoint, and Exchange Online experience. ServiceNow Service Management or other ticketing system knowledge.

• US National

Design seamless and intuitive customer experiences across product teams. Collaborate with cross-functional teams to ideate, design, and prototype industry-changing products. Set project timelines, uncover user needs, and actively participate in defin..

Red100

• US National

Answering customer calls, emails, and online chats regarding billing issues, product problems, and general concerns. Maintaining professionalism, establishing positive rapport with every caller, and turning frustrated clients into repeat customers.

• Canada, Mexico

Collaborate deeply with product, product marketing, sales, and customer success teams to ensure alignment and integration of customer experience strategies.

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Remote.co Remote-First Company,

FlexJobs Top 100 Remote,

Inc 500

• IL

Leverage expertise to resolve customer issues involving options, margin, and futures. Identify risks and communicate effectively. Use internal tools to respond to customers and provide clear explanations.

Harris Reputation Quotient Survey,

Great Places to Work - Best Workplaces for Millennials

• US National

Achieve team and business impact through high personal output. Prioritize and scope engineering effort based on expected business value. Lead project execution by managing epics/stories and ensuring overall project success.

• Austin, TX

Lead, develop, and train a team of Customer Experience Team Leads and Representatives. Contribute to and execute the customer experience strategy. Analyze and optimize customer experience interactions. Collaborate with other departments to ensure a s..

• US National

Build strong and trusting relationships with partners and stakeholders. Actively listen, give, and receive constructive feedback. Facilitate and drive discussions during work sessions. Collaborate across the organization to define project scope...

FlexJobs Top 100 Remote

• Canada, Mexico

You will be part of a global customer experience practice dedicated to listening and learning from our customers, harnessing the power of customer insights to drive and influence business improvements and bolster customer-centric decision-making...

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Remote.co Remote-First Company,

FlexJobs Top 100 Remote,

Inc 500

• US National

Analyze large datasets to extract actionable insights and patterns that drive business decisions. Develop and implement machine learning models to solve complex business problems and improve processes.

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NYSE100,

S&P 500,

Forbes 2000

• US National

Plan, coordinate and manage customer contact processes, analyze customer comments, and create content to support customer success programs. Act as a trusted advisor on issues and trends, and collaborate with cross-functional teams to align corporate ..

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Fortune 100,

Great Places to Work - Best Workplaces for Millennials,

Great Places to Work - Best Workplaces for Women