Senior Customer Success Manager Jobs - Remote Work From Home & Flexible

• US National

Manage a list of strategic and top customers on their post-sales customer journey including kickoff, onboarding, adoption, renewals, and advocacy. Meet and exceed KPIs pertaining to customer adoption, upsell, renewal and advocacy programs.

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ComputerWorld - Best Places to Work in IT,

Forbes 2000,

Barrons 400

• US, or US National

Collaborate with account team to provide ongoing coverage and support to assigned customers. Define customer success plan, ensure successful customer journey, and identify opportunities to expand subscription and drive revenue.

• None, or US National

Manage projects, build long-term customer relationships, and liaise between customers and internal teams to ensure successful delivery of solutions. Develop customer loyalty and retention strategies, educate on product features, and track key account..

• US National

Develop and maintain relationships with key customer stakeholders, provide product knowledge and insights, proactively address customer issues, gather feedback, and conduct training sessions to maximize customer satisfaction and drive product improve..

Great Places to Work - Best Workplaces for Millennials

• London, United Kingdom

Deliver value and success for enterprise clients, nurturing C-Suite relationships, ensuring client satisfaction, and enabling revenue growth. Own end-to-end commercial negotiations and maintain senior stakeholder champions.

• US National

Manage business relationships with key stakeholders, drive engagement and feature adoption, perform customer-facing business reviews, identify growth opportunities, and lead webinars/training sessions.

• US National

Manage customer relationships, drive adoption of platform, identify customer goals, build strategic partnerships, collaborate cross-functionally, monitor progress, and promote retention. Bachelor's degree and 8-10 years of experience in...

• US National

Ensure the success of the company's largest enterprise customers by managing their post-sale experiences, maintaining relationships, and presenting relevant features. Manage customer feedback, resolve issues, and work towards customer goals.

FlexJobs Top 100 Remote

• Germany

Primary point of contact for designated accounts, supporting customers and partners in using BitSight platforms. Conduct onboarding, health checks, and business reviews. Collaborate with Product Management and implement risk mitigation plans.

• Salt Lake City, UT

Manage enterprise customer lifecycle, build relationships, monitor performance, and advocate for customer needs. 5+ years of customer success, implementation or account management experience in digital health or benefits space. Strong communicator an...

• United Kingdom, Germany

Own the overall relationship with assigned customers, which include: Increasing adoption, ensuring retention and maintaining high customer satisfaction. 2-4 years of relevant experience, preferably in SaaS and cybersecurity.

• United Kingdom, Germany, or US National

Manage customer relationships, ensure customer satisfaction, and drive value by increasing adoption and retention. Develop and implement successful security testing programs, provide training and support, and identify upsell opportunities.

• US National

Manage customer relationships and success metrics, provide guidance and education on product updates, identify expansion opportunities, and coordinate with internal teams for onboarding and support. Travel to visit clients as needed.

• Germany, Austria, Switzerland

Support a portfolio of clients, act as a trusted advisor, help clients effectively use customer insights to achieve business goals, gather feedback and collaborate cross-functionally to improve product and services.

• Berlin, Germany

As a Senior Customer Success Manager, advise and support around 10 Fortune 1000 customers to maximize product value. Schedule and prepare Success Business Reviews, educate on relevant features, and monitor customer health.

• MI, IN, KY, TN, GA, FL, OH, NC, SC, WV, VA, PA, DC, CT, NJ, NY, RI, NH, ME, MD, DE, VT, or US National

Manage a portfolio of Enterprise customers, act as a trusted technical advisor, drive incremental value, and maintain high levels of customer engagement and satisfaction. Mentor customers on how best to use the company's technology and facilitate Exe..

• Australia

Driving customer adoption, retention, and satisfaction for assigned accounts. Supervising implementation process for new customers. Securing subscription renewals and uncovering expansion opportunities. Regularly meeting with stakeholders to ensure c..

• US National

Manage long-term customer relationships, ensure high adoption, retention, and customer satisfaction. Handle escalations, strategize with customers to meet their goals, and work cross-functionally with sales, onboarding, and product teams.

• London, United Kingdom

Build long-term relationships with clients, act as a trusted advisor and industry expert, ensure value delivery to clients, educate clients about industry best practices and align goals and strategies, ensure win-win cooperation.

Red100

• Lima, Peru

Accelerate customer adoption of Dynatrace product portfolio through relationship management, success planning and value realization. Defend against the competition

Barrons 400

• US National

Nurture and expand customer programs and renewals. Conduct product demonstrations and proofs of concept. Collaborate with customer leadership to achieve specific goals. Advocate for customer needs and offer insights for product development and enhanc..

• Work from Anywhere

Develop and sustain the EU market for training solutions. Provide industry thought leadership, manage customer engagements, and drive customer adoption. Coordinate resources across the customer lifecycle and support marketing activities.

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Red100,

Barrons 400,

Forbes 2000

• Paris, France, or Work from Anywhere

Responsible for growing and sustaining the EU market for the company's training solutions. Develop relationships with sales leaders, provide thought leadership, and drive customer adoption of eLearning solutions. Collaborate with cross-functional...

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Red100,

Barrons 400,

Forbes 2000

• London, United Kingdom

Manage and grow user base for company products through sales team management and pipeline conversion. Recruit, train, and optimize a team of SDRs. Identify and support business development opportunities. Meet key performance indicators.

• Philadelphia, PA

Lead client engagements, deliver high-quality results, cultivate relationships with key decision makers, navigate engagement risk and resources, mentor and coach rising stars, embody company values, and contribute to business growth.

• Pittsburgh, PA

Lead client engagements, deliver high-quality solutions on time, cultivate relationships with key decision makers, navigate engagement risks and resources, mentor and coach team members, embody company values.

• US National

Provide financial and analytical expertise for M&A initiatives, including acquisitions, divestitures, refranchising, investments, and lease assignments. Support budgeting, forecasting, data analysis, and management results reporting.

• Mexico City, Mexico

Craft a growth strategy for fintech lenders and finance companies in Latin America. Manage the full sales cycle for new customers. Collaborate with the team on marketing efforts. Build and manage relationships with existing partners and customers.

• Bath, United Kingdom

Lead client engagements, manage project teams, develop key client relationships, and undertake project assessments. Must have extensive project and program management experience and ERP system implementation experience. Full-time/part-time hybrid rol..

• Palo Alto, CA

Scale and manage a high-performing team of SDRs, exceed pipeline goals, and prepare SDRs for career growth. Own and drive execution of new business pipeline goals, collaborate with cross-functional teams, and attract, hire, develop, and retain top talent.

• Marshfield, WI

Manage staff and day-to-day operations, deliver established goals, ensure compliance with quality reporting requirements, build constructive relationships and support department leadership in developing and executing department goals.

• Dallas, TX

Evaluate and optimize channel health, manage paid advertising, share best practices, track client spend, lead digital campaigns, advise team members, and have a thorough knowledge of social media channels.

• US National

Manage and expand client relationships, develop joint success plans, provide strategic guidance, work cross-functionally, and exceed KPI targets in a customer-facing role within a SaaS/tech company with emphasis in senior living/housing.

FlexJobs Top 100 Remote

• US National

Build and maintain client relationships, understand market segments, contribute to cross-functional initiatives, possess advanced understanding of product and industry, develop customer success plans, facilitate executive business reviews, advocate f..

FlexJobs Top 100 Remote

• Netherlands

Lead a team of Customer Success Managers to align, enable, and expand customer outcomes. Develop senior-level relationships with customers, collaborate across the organization, and identify process improvements. Remote position.

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Remote.co Remote-First Company,

FlexJobs Top 100 Remote,

Inc 500

• US National

Lead a team of Customer Success Managers to drive growth and ensure renewals. Attract and retain top talent, achieve revenue goals, manage customer lifecycle, and develop customer success playbooks. Collaborate with internal stakeholders and foster t..

• AZ, AR, CA, CT, FL, GA, ID, IL, MD, MA, MI, MN, MO, MT, NV, NH, NJ, NY, NC, OH, OR, PA, TN, TX, UT, VA, WA, Seattle, WA, DC, WI

Build customer relationships, understand needs, drive product adoption, ensure satisfaction, identify upselling opportunities, collaborate with internal teams, optimize implementations, achieve platform expertise.

Entrepreneur's Best Small and Medium Workplaces,

Great Places to Work - Best Workplaces for Women,

Great Places to Work - Best Workplaces for Millennials

• New York, NY

Manage and grow standard accounts by working with clients, engineering, product, and commercial teams. Act as clients' advocate, navigate internal processes, and provide high-level customized service to build client's self-service ability.

• US National

Drive product adoption, manage customer post-sales journey, conduct check-ins and business reviews, identify upsell opportunities, and communicate with customers and internal teams to provide feedback on products.

FlexJobs Top 100 Remote

• United Kingdom

Build and maintain relationships with customers, drive engagement, retention, and growth. Identify opportunities, create success plans, drive product adoption, manage renewal risk, and conduct strategic business reviews. Serve as customer advocate an..

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Red100,

Inc 500,

Entrepreneur's Best Small and Medium Workplaces

• Canada, or US National

Lead and mentor a team of customer success managers, develop strategies to drive platform utilization and customer satisfaction, identify upselling opportunities, maintain strong client relationships, collaborate cross-functionally with other teams.

• US, or US National

Lead and manage a team of Client Success Managers to drive client retention and growth. Provide feedback to improve products and services. Achieve revenue goals and ensure client success and satisfaction.

• Greece

Help financial customers achieve their goals by maintaining client engagement, coaching users on tools and integration, identifying upsell opportunities, and aligning client goals with company objectives.

• Paris, France

Drive on-boarding, adoption, and retention of customers. Conduct product trainings and guide customers through implementation. Provide proactive recommendations and resolve account issues. Act as the voice of the customer and track key account metrics.

Inc 500

• Lusaka, Zambia

Manage customer relationships, onboarding, retention, and expansion. Facilitate customer surveys, predict failure trends, and ensure quick resolution of customer issues. Develop healthy customer relationships and enforce policies to optimize the...

• AB, Canada, BC, Canada, ON, Canada

Empower customer-facing teams with effective knowledge and content to accelerate revenue growth. Manage training and enablement projects, work with executive leadership, and design programs aligned with business strategy.

Entrepreneur's Best Small and Medium Workplaces,

Great Places to Work - Best Workplaces for Women,

Great Places to Work - Best Workplaces for Millennials

• AZ, AR, CA, CT, FL, GA, ID, IL, MD, MA, MI, MN, MO, MT, NV, NH, NJ, NY, NC, OH, OR, PA, TN, TX, UT, VA, Seattle, WA, WA, DC, WI

In this role, you will be joining the Revenue Enablement team reporting to the VP, Revenue Enablement. Create, deliver and optimize initiative-based sales plays, deliver live training and provide ongoing training and coaching assessments. Excellent pro...

Entrepreneur's Best Small and Medium Workplaces,

Great Places to Work - Best Workplaces for Women,

Great Places to Work - Best Workplaces for Millennials

• US National

Develop and implement strategies to help public sector customers achieve their goals and build long-lasting relationships. Collaborate with cross-functional teams to ensure exceptional service and support. Analyze customer data to identify upsell and..

• Paris, France

Set goals/KPIs for clients, monitor KPIs, collaborate with departments, contribute to marketing strategy, drive customer engagement, report on KPIs, identify growth opportunities, participate in Success framework development.

• San Francisco, CA, Austin, TX, New York, NY

Directly manage and support a team of CSMs to meet targets. Develop risk mitigation strategies for customer retention. Quantify Airtable's value to customers. Recruit, hire, train, and coach top talent for team growth.

Fast Company - Most Innovative Company