Strategic Customer Success Manager Jobs - Remote Work From Home & Flexible

• ND, SD, NE, KS, OK, TX, MN, IA, MO, AR, LA, WI, IL, KY, MS, AL

Deliver a world-class customer experience, develop and implement customer success plans, proactively manage customers to optimize account health and reduce churn, nurture accounts for expansion and growth.

• US National

Manage and retain customer accounts, ensuring they get the best value from the products. Build strong client relationships, introduce new features, and conduct strategic business reviews. Advocate for customers and analyze market trends.

• Austin, TX, Cedar Park, TX, Mill Valley, CA

Develop relationships with strategic customers, ensure high NPS and adoption of products, drive value-add upsells and successful renewals, remove adoption roadblocks, and represent customer use cases internally.

• Austria, Belgium, Denmark, Finland, France, United Kingdom, Ukraine, Switzerland

Reach quarterly objectives for assigned customers, accelerate engagement with newly registered users, uncover growth opportunities within existing accounts. Drive customer success and satisfaction in a fast-paced startup environment.

• San Francisco, CA, New York, NY

Account manage strategic customers, project-manage customer initiatives, create operational cadence, lead strategic initiatives, maintain and build systems to increase customer engagement and retention.

• US National

Proactively drive customer satisfaction and retention by overseeing the customer lifecycle, building deep relationships, and providing data-driven recommendations. Collaborate with cross-functional teams and manage contractual requirements to ensure ..

• US National

Serve as primary point of contact for executive-level stakeholders, understanding their strategic objectives and aligning our solutions to meet their business goals in order to accelerate time to value Create Mutual Action Plans based...

• San Francisco, CA

Lead a high-performing team of Strategic Customer Success Managers, mentor and assist with account planning, develop relationships with senior stakeholders, synthesize customer feedback, and work closely with cross-functional partners.

• New York, NY, San Francisco, CA

Act as the main point of contact for customers, create and drive their success plan. Develop expertise in healthcare workflows. Meticulously project-manage programs to drive adoption and renewal. Own the customer renewal process and collaborate with ..

• US National

Lead a team of CSMs responsible for the day to day customer relationship and roadmap to success (driving product adoption and ongoing usage of Segment, while promoting customer satisfaction and advocacy).

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Inc 500,

Fast Company - Most Innovative Company,

FlexJobs Top 100 Remote

• US National

Drive customer value and growth, be a strategic partner and advisor to clients, manage and reduce customer churn, align and partner with internal stakeholders, and develop and mentor a world-class customer success team.

FlexJobs Top 100 Remote

• Work from Anywhere

Develop and sustain the EU market for training solutions. Provide industry thought leadership, manage customer engagements, and drive customer adoption. Coordinate resources across the customer lifecycle and support marketing activities.

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Red100,

Barrons 400,

Forbes 2000

• Paris, France, or Work from Anywhere

Responsible for growing and sustaining the EU market for the company's training solutions. Develop relationships with sales leaders, provide thought leadership, and drive customer adoption of eLearning solutions. Collaborate with cross-functional...

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Red100,

Barrons 400,

Forbes 2000

• Mexico City, Mexico

Craft a growth strategy for fintech lenders and finance companies in Latin America. Manage the full sales cycle for new customers. Collaborate with the team on marketing efforts. Build and manage relationships with existing partners and customers.

• London, United Kingdom

Manage and grow user base for company products through sales team management and pipeline conversion. Recruit, train, and optimize a team of SDRs. Identify and support business development opportunities. Meet key performance indicators.

• US National

Provide financial and analytical expertise for M&A initiatives, including acquisitions, divestitures, refranchising, investments, and lease assignments. Support budgeting, forecasting, data analysis, and management results reporting.

• Palo Alto, CA

Scale and manage a high-performing team of SDRs, exceed pipeline goals, and prepare SDRs for career growth. Own and drive execution of new business pipeline goals, collaborate with cross-functional teams, and attract, hire, develop, and retain top talent.

• Marshfield, WI

Manage staff and day-to-day operations, deliver established goals, ensure compliance with quality reporting requirements, build constructive relationships and support department leadership in developing and executing department goals.

• Dallas, TX

Evaluate and optimize channel health, manage paid advertising, share best practices, track client spend, lead digital campaigns, advise team members, and have a thorough knowledge of social media channels.

• Philadelphia, PA

Lead client engagements, deliver high-quality results, cultivate relationships with key decision makers, navigate engagement risk and resources, mentor and coach rising stars, embody company values, and contribute to business growth.

• Pittsburgh, PA

Lead client engagements, deliver high-quality solutions on time, cultivate relationships with key decision makers, navigate engagement risks and resources, mentor and coach team members, embody company values.

• Bath, United Kingdom

Lead client engagements, manage project teams, develop key client relationships, and undertake project assessments. Must have extensive project and program management experience and ERP system implementation experience. Full-time/part-time hybrid rol..

• San Francisco, CA

Lead the Global Customer Success Strategy team, define global/regional/segment-level strategy, drive operational excellence, execute strategic initiatives, establish a robust forecasting process, mentor the team.

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Great Places to Work - Best Workplaces for Women,

Glassdoor Employees Choice - Best Place to Work,

Great Places to Work - Best Workplaces for Millennials

• Netherlands

Lead a team of Customer Success Managers to align, enable, and expand customer outcomes. Develop senior-level relationships with customers, collaborate across the organization, and identify process improvements. Remote position.

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Remote.co Remote-First Company,

FlexJobs Top 100 Remote,

Inc 500

• New York, NY

Partner with Sales to achieve revenue goals by leading the Deal Response stage of the sales cycle. Craft solutions, project manage, and prioritize response demands. Measure success through RFP win rate, closed deal value, and partnership quality.

Red100

• US National

Develop and implement digital customer success strategy, create engaging content, leverage technologies, analyze campaign performance, work with stakeholders to enhance customer experience. Solid understanding of Customer Success methodologies and pr..

• Chicago, IL

Lead the creation of responses for every Deal Response stage opportunity, drive cross-functional alignment on proposed solutions, prepare response deliverables, and contribute to team resources to maximize efficiency.

Red100

• Plano, TX

Provide research to inform strategic planning, develop and optimize digital marketing campaigns, conduct primary and secondary research, and develop insightful creative briefs. 3-5 years of experience required.

Human Rights Campaign Best Places to Work

• Canada

Lead a global customer service team, define and track performance metrics, renew subscriptions, identify opportunities to increase customer profitability, and build and maintain strong client relationships. 4+ years of client service experience required.

• TX

Develop strategies to enable the Global CS team to scale effectively, lead cross-functional projects, organize operational reviews and meetings, optimize CS operations through strategic planning and monitoring KPIs.

Glassdoor Employees Choice - Best Place to Work,

Forbes 2000

• Canada

Lead growth strategies and customer relationship enhancement for strategic retail partners. Develop a profound understanding of business operations and competitive landscape. Partner with cross-functional teams to design and implement playbooks and s..

Harris Reputation Quotient Survey,

Human Rights Campaign Best Places to Work

• New York, NY

Develop and maintain a trusted advisor relationship with key customer stakeholders & executive sponsors. Prepare and lead strategic meetings that drive actionable and measurable outcomes and partnership success, including Strategic Business reviews...

• US National

Develop engagement strategy to retain and grow revenue for a large book of business. Own end-to-end digital strategy, blending personalization with scalability. Collaborate to create webinars, guides, and training strategies to drive platform adoption.

• Canada

Create and implement strategies for Customer Success internal communications including optimizing and maintaining our intranet page, scheduling, supporting and facilitating team and departmental meetings, optimizing Team usage, etc.

Canada's Top 100 Employers

• Seattle, WA

Drive platform adoption, assess customer engagement, provide strategic insight and guidance, build strong customer relationships, train and enable customers, drive desired outcomes and value realization, champion joint success plans, share best pract...

Inc 500

• Atlanta, GA

Drive platform adoption and assess overall health of customer engagement. Provide strategic guidance to customers aligned with their goals. Build strong relationships with customers and executives to achieve mutual success.

Inc 500

• London, United Kingdom

Drive platform adoption, assess customer engagement, and provide strategic guidance to customers for long-term retention and growth. Build strong relationships with customers and stakeholders, identify risks, and facilitate AE alignment to ensure cus..

Inc 500

• Atlanta, GA, Seattle, WA

Driving platform adoption, assessing overall health of customer engagement, providing strategic insight and guidance, building strong relationships, training and enabling customers, driving outcomes and value realization, thought leadership and best ..

Inc 500

• Seattle, WA, Atlanta, GA

Drive platform adoption and assess overall customer engagement. Provide strategic guidance to customers for achieving their goals. Build strong relationships with customers and executives to drive executive stakeholder alignment.

Inc 500

• Hong Kong, China, Singapore

Develop and implement tiering systems for projects in the BUILD program. Ensure startups are strategically positioned for success. Collaborate with internal teams to define objectives and goals for the program.

• US, or US National

Build strong relationships with Fortune 1000 brands, establish customer objectives and KPIs, provide actionable recommendations using content insights, and identify expansion opportunities. 7+ years of client success experience required.

• Toronto, ON, Canada, Vancouver, BC, Canada

Serve as primary operations business partner for Customer Success, collaborate with leadership team, drive strategic initiatives, design and launch key initiatives to improve efficiencies and deliver greater value to customers.

Canada's Top 100 Employers

• United Kingdom

Manage a large portfolio of customers, design and execute scalable success plans, monitor customer data, collaborate with sales and renewals team, stay abreast of industry trends and best practices. Bilingual with 3+ years of experience in Customer...

• Munich, Germany

Manage a large portfolio of customers, design and execute success plans, monitor customer data, collaborate with sales and renewals teams, continuously improve customer engagement and success, and stay abreast of industry trends.

• US National (Not hiring in AK, HI)

Seeking a dynamic Customer Success Manager with a passion for client satisfaction and success. Onboard new clients effectively, build strong client relationships, and contribute to client and team success.

• Boston, MA

Develop strategies to drive product adoption, prevent churn, lead cross-functional initiatives, align with sales on renewals and up-sell. Requires BS/MS in Life Sciences and 5+ years of SaaS customer success experience.

• US National

Be the trusted advisor to clients, develop client relationships, report progress, empower customers, advocate for clients, partner with sales team, collaborate with customer support, manage multiple accounts, develop best practices, and deliver thoug..

Outside 50,

Inc 500

• CA

Client Engagement and Relationship Management: Establish strong rapport with district stakeholders to assess their business needs, advising them with suitable platform recommendations. Foster and maintain strategic relationships at all levels within...

• CA (Not hiring in CA)

Manage end-to-end project implementation, design and execute strategies, engage with clients and maintain relationships, and mitigate risks for a software/SaaS company. Minimum 4 years of project/program management experience required.

• US National

Lead onboarding process and training for customers, develop communication cadence with customers, manage customer retention and growth, demonstrate value through business reviews and optimization workshops.