Customer Experience Specialist Jobs - Remote Work From Home & Flexible

• Canada

Develop trusted relationships with customers, prioritize their business goals, respond to inquiries, expand product usage, collaborate with sales and marketing teams, retain clients, and possess updated product knowledge.

• Des Moines, IA, Charlotte, NC

"Respond promptly and accurately to customer inquiries, coordinate policy changes, identify process-improvement opportunities, educate customers, and troubleshoot issues using problem-solving skills and product knowledge."

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Most Ethical Companies,

Fortune 100,

Human Rights Campaign Best Places to Work

• Copenhagen, Denmark

Communicate with customers via chat, email, and phone. Answer questions about Planday and provide best practices for scheduling and administration. Troubleshoot technical issues and liaise with other departments.

• Canada, or US National

Passionate about customer support? Join our team as a Customer Experience Specialist. Help customers, troubleshoot issues, and deliver a better experience. Strong written English skills required. Compensation: $60,000-70,000 USD.

• CA, OR, WA

Passionate about helping people? Experience in support or client-facing role? Interested in technology and troubleshooting? Join us as a Customer Experience Specialist and contribute to our mission of providing exceptional customer support.

• Munich, BY, Germany

Assist clients with product knowledge, troubleshooting, and escalation follow-up. Support installers with successful customer installations. Lead customer-centric projects from conception to completion. Challenge existing processes and propose improv..

• Manila, Philippines

Communicate with customers to ensure a positive experience, solve shopping pain points, and increase engagement. Analyze customer data and gain opportunities for professional development. Bilingual abilities appreciated.

Training Magazine - Top 125

• Toronto, ON, Canada

Maintain a solid understanding of company products, channels, and policies. Respond to customer inquiries via live chat, phone, and email. Process orders, returns, and shipping claims. Educate potential members on product features through video call ..

• Columbus, OH

Assist the CX leadership team in evaluating customer concerns/issues and providing practical solutions. Respond to customer inquiries via email, phone, and written communication, ensuring a quality experience. Accurately enter orders and maintain cus..

• Canada, or US National

Support power off-take strategy, value proposed transactions with modeling teams, lead/support RFP responses, proposal creation, structuring, negotiation, and execution of solicitations and financeable transactions. Act as SME for power products...

• Franklin Lakes, NJ, Vernon Hills, IL, Tempe, AZ, Salt Lake City, UT

Responsible for acting as a liaison between business units, customers, and internal functions to problem solve and improve work procedures. Provides expertise in contract operations, collaborates with stakeholders, and supports pricing accuracy.

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Fortune 500,

Forbes World's Most Innovative Companies,

Forbes 2000

• Copenhagen, Denmark

As a part-time Customer Experience Specialist, you will engage with customers via phone, chat, and email, assist with platform usage, troubleshoot issues, and collaborate with the product/engineering team to find solutions. Multilingual skills and ..

• Los Angeles, CA, San Francisco, CA, New York City, NY

"Provide customer support, handle escalated cases, contribute to documentation, assist with process improvement, identify patterns in bug reports and feature requests, escalate appropriately, develop understanding of company's platforms and features."

Inc 500,

Fast Company - Most Innovative Company

• US National

Manage and develop a team of leave specialists, build relationships with HR partners, and collaborate with the team to build a better product. Use data and metrics to drive team performance and prioritize customer happiness and employee satisfaction.

• Woodland Park, CO

Handle customer tasks including onboarding, account queries, and interdepartmental communication. Resolve billing inquiries via ticketing system. Must be bilingual in Spanish and have 2+ years of customer service experience.

Great Places to Work - Best Workplaces for Women,

Great Places to Work - Best Workplaces for Millennials,

FlexJobs Top 100 Remote

• AR

Administer and adjust Family Medical Leave Act (FMLA), State, ADA, and company leaves. Handle high volume of incoming calls in a prompt and professional manner. Provide efficient and professional follow-up via phone and email to ensure timely process..

• IA

Administer and adjust FMLA, state, ADA, and company leaves. Handle high volume of calls and provide efficient follow-up. Communicate clearly with callers, maintain documentation, and meet quality goals.

• LA

Administer and adjust FMLA, State, ADA, and company leaves. Handle high volume of incoming calls. Communicate clearly and concisely with callers while identifying their needs. Provide efficient and professional follow-up via phone and email.

• OK

Administer and adjust FMLA, State, ADA, and company leaves. Handle high volume of calls. Provide efficient follow-up to ensure timely processing of leave requests. Communicate clearly with callers and maintain accurate documentation.

• KY

Administer and adjust FMLA, state, ADA, and company leaves. Handle high volume of calls. Provide professional follow-up to ensure timely processing of leave requests. Communicate with callers, maintain documentation, and meet performance metrics.

• KS

Answering incoming calls to assist customers with FMLA rights and responsibilities. Administering and adjusting FMLA, State, ADA, and company leaves. Providing efficient follow-up via phone and email to ensure timely processing of leave requests.

• WI

Administer and adjust FMLA, State, ADA, and company leaves. Handle high volume of calls and provide efficient follow-up. Communicate clearly with callers, maintain documentation, and meet performance metrics.

• Argentina

Communicate with customers to solve website-related technical issues, demonstrate customer obsession, offer additional services and products, continuously improve technical background, and deliver impactful work on a company scale. Minimum 1-year work...

• UT

Lead program engagements, drive transformational change, and continuous improvement. Utilize CX design and delivery experience to advise and translate customer needs. Foster relationships with stakeholders and program leaders. Apply analytical skills..

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Military-Friendly Employer ,

Glassdoor Employees Choice - Best Place to Work,

FlexJobs Top 100 Remote

• Canada

Respond to customer inquiries, resolve issues through various channels, provide friendly and professional service, document interactions, adhere to policies, achieve goals, and maintain knowledge of company and client policies.

• US National

Handle customer contacts, resolve inquiries, process transactions promptly. Achieve individual KPIs, support department goals. Provide best-in-class customer service and help achieve department goals.

• US National

Lead a team of Leave Payroll Analysts, build relationships with Payroll Administrators, and collaborate with the company team to improve the product. Use metrics and KPIs to drive team performance and prioritize customer satisfaction and employee...

• Salzburg, AT, Austria

Lead Sales and CX team, provide strategic consultancy on marketing, CX or sales projects, configure tech solutions, collaborate with Country MDs, Sales Executives, and KAMs on scoping, pitches, RFP's, client presentations, and identify new opportunities.

• US National

Lead, coach, motivate and develop. Responsible for one-on-one meetings, performance appraisals, growth opportunities and attracting new talent. Monitor employees to ensure compliance with department and corporate policies and procedures.

• US National

Build client relationships, manage onboarding, troubleshoot product experience, and provide support via phone, email, and chat as a Customer Experience Manager. Collaborate with internal teams to develop client-facing solutions and communicate feedback.

• London, United Kingdom, Sparkford, England, United Kingdom

Develop and implement customer experience strategy, map customer journeys, manage data, collaborate with teams to enhance customer experience. Bachelor's degree and proven experience in customer experience or related roles required.

• US National

Responsible for the creation of invoices including advance payment and reimbursement invoices to ensure compliance with existing organizational contracts and agreements. Calculates costs for services, and reimbursable expenses...

• US National

Design and lead new and emerging Voice of Customer (VoC) programs, derive actionable insights from customer data, drive customer experience improvements, and build a world-class customer listening infrastructure.

FlexJobs Top 100 Remote

• Austin, TX

Lead, develop, and train a team of Customer Experience Team Leads and Representatives. Contribute to and execute the customer experience strategy. Analyze and optimize customer experience interactions. Collaborate with other departments to ensure a s..

• Switzerland

Implement solutions that transform pathways for customers within local health systems, establish protocols for improvement, build infrastructure for clinical education programs, share best practices, and identify partnership opportunities with health..

• Washington, D.C., DC, or US National

Provide excellent customer service to Rocket Money's members through an online chat platform. Answer questions, assist with accounts, and escalate technical issues. Provide resources and feedback to improve the app.

Department of Defense Military Spouse Employment Partner - MSEP,

Great Places to Work - Best Workplaces for Women,

Forbes America's Best Employers for Diversity

• US, or US National

Lead and develop the Customer Experience function, maximize revenue retention throughout the customer journey, eliminate churn-driving defects, and reduce contact rate. MBA and top-tier consulting experience preferred.

• Barcelona, WA, Spain

Lead a global team of customer service managers to deliver outstanding service results. Drive customer-focused process design and workflow improvements. Build strong working relationships and deliver results across the organization.

Fast Company - Most Innovative Company

• Canada

Monitor and manage customer chat requests, providing real-time customer support and resolving any technical issues. Liaise with the sales and product team to provide users the best possible experience. Relay feedback from users to the product team...

• US National

Work with Business Development and Customer Experience teams to understand the RP business opportunity with the Enterprise customer/prospect.

• Egypt

Respond to customer queries, track and ensure resolution, improve internal processes, advocate for customers, and provide outstanding customer service. Fluency in English and 3-5 years of remote client-facing experience required. Merit-based culture ..

• Austin, TX

Manage and resolve client tickets via email and phone. Answer client calls professionally. Address client questions and problems in a timely manner. Cultivate client relationships and collaborate with tech team.

• US, or US National

Design and execute solutions to improve efficiency and outcomes, align with brand priorities, create and lead customer experience strategy, and partner with key stakeholders to optimize cardiac programs.

• US, or US National

Design and execute solutions to improve efficiency and outcomes, align with brand priorities for a streamlined customer experience, create and lead end-to-end customer experience strategy, collaborate with key stakeholders to optimize cardiac programs.

• US National

Design and execute solutions to improve efficiency and outcomes for health systems. Partner with sales teams to create standardized experiences for customer engagements. Analyze data and deliver strong performance in a fast-paced environment.

• Louisville, KY, Allentown, PA, Providence, RI

Lead the strategy for digital customer experiences, collaborate with senior leadership and technology stakeholders, evaluate IT systems for improvements, design multi-channel capabilities, establish KPIs, mentor a team, and promote continuous improvement.

• Austria, Belgium, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland, Ukraine, United Kingdom

An innovative personal transformation learning platform, is on a mission to redefine education and become a lifestyle brand, creating a space where individuals not only gain knowledge but also embark on a journey of personal growth...

• US National

Improve customer experience by analyzing KPIs, handling back-office teams, and emphasizing customer feedback. Expertise in data analysis, NPS, and process management required. Remote work with benefits. Apply now!

• Colombia

Develop and deliver live customer experiences to the largest and most diverse customer base. Run a world-class team, partner with the Customer Programs team to execute innovative roadmap, enhance self-service capabilities, and drive continuous improv..

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Inc 500,

Fast Company - Most Innovative Company,

FlexJobs Top 100 Remote

• Salt Lake City, UT, Nashville, TN

Represent the brand voice to customers, manage customer relationships across multiple channels, and track customer feedback. Provide world-class customer experience and lead projects to improve customer experience. Put pets first, value patience, and..