Customer Success Manager Jobs - Remote Work From Home & Flexible

• Athens, Greece

Coach clients to be experts on our platform and uncover upsell/cross-sell opportunities. Align client goals with company goals and continuously improve customer success process. Liaise with different teams and communicate effectively.

• US National

Build partner relationships, identify upsell opportunities, resolve escalations, ensure contract renewals, collaborate with teams. Ideal candidate has 5+ years customer-facing experience, meets/exceeds KPIs.

• Canada

Drive renewals and upsell for a book of growth customers. Serve as a customer advocate, ensuring high product adoption and satisfaction. Interface with cross-functional teams to deliver outstanding client experiences and impact the product roadmap.

Entrepreneur's Best Small and Medium Workplaces,

Inc 500

• San Francisco, CA, or US National

Oversee key accounts, manage internal operations, and ensure on-time transportation of cargo. Analyze data, provide feedback to improve customer experience, and drive retention and renewals. Customer Success experience required.

• London, GB, United Kingdom, or Work from Anywhere

Manage customer onboarding, build relationships, gather feedback, and contribute to product development. Work remotely with flexible hours and autonomy. Join a small, global, and user-centered team in the IT security industry.

• Poland, Germany

Build trusted relationships with customers, monitor adoption of products/services, collaborate with internal teams, provide customer feedback to shape product roadmap, drive customer success at scale, understand customer needs, design solutions, and ..

• India

Provide exceptional customer support to ensure a great experience with the product. Communicate effectively with customers through various channels, develop relationships, and offer informed solutions. Understand all products/services to meet clients..

• Mexico, Brazil, Colombia

Build trusted relationships with customers, monitor adoption of products/services, partner with internal teams, be the voice of customers to the Product team, drive customer success at scale, understand customer needs, and design solutions to meet...

• US National

Lead onboarding process and training for customers, develop communication cadence with customers, manage customer retention and growth, demonstrate value through business reviews and optimization workshops.

• Brisbane, QLD, Australia, Sydney, NSW, Australia, Hobart, TAS, Australia, Melbourne, VIC, Australia

Onboard and manage customers in SME/SMB segments, provide proactive support, engage customers, translate requirements, monitor health, and advocate for customers. 2+ years of experience in customer success or account management required.

• TX

Drive platform adoption and revenue growth, monitor customer utilization and identify expansion opportunities, build relationships with stakeholders, provide internal feedback for customer improvement, and collaborate with product team.

• Plano, TX

Drive product adoption, retention, and program expansion by understanding customer goals and workflows. Build strong customer relationships, monitor customer needs, and communicate product features. Expand customer relations and assist with deploymen..

• London, United Kingdom

Drive platform adoption, assess customer engagement, and provide strategic guidance to customers for long-term retention and growth. Build strong relationships with customers and stakeholders, identify risks, and facilitate AE alignment to ensure cus..

Inc 500

• Biassono, Italy, Milan, Italy

Be the primary contact and advocate for customers. Expert in LMS adoption and use case expansion. Master the product suite and act as an expert resource for customers. Manage customer expectations, retention, and renewal rates.

• Berlin, Germany, Paris, France

Set goals and KPIs, monitor and drive adoption, collaborate with departments, contribute to marketing strategy, be the voice of the customer, report on KPIs, identify growth opportunities, build a global Success framework.

• Vancouver, BC, Canada, Toronto, ON, Canada, Calgary, AB, Canada

Develop and manage relationships with high-value accounts, maintain customer engagement and satisfaction, provide exceptional customer experience, and collaborate with cross-functional teams to resolve issues.

Canada's Top 100 Employers

• Canada

- Focus on understanding the client's business needs and goals - Provide strategic consultation on best practices - Facilitating product training on PartnerStack functionality - Monitoring product adoption and engagement

• Atlanta, GA, Seattle, WA

Driving platform adoption, assessing overall health of customer engagement, providing strategic insight and guidance, building strong relationships, training and enabling customers, driving outcomes and value realization, thought leadership and best ..

Inc 500

• Seattle, WA, Atlanta, GA

Drive platform adoption and assess overall customer engagement. Provide strategic guidance to customers for achieving their goals. Build strong relationships with customers and executives to drive executive stakeholder alignment.

Inc 500

• Canada, United Kingdom

Drive utilization of Truv at mid-market clients at scale. Manage configuration for new implementations of turn-key integrations. Build and deliver training materials to drive adoption. Automate impactful touchpoints to hundreds of clients.

• São Paulo, SP, Brazil

Manage customer relationships, build trust, and advocate for customer needs. Conduct Executive Business Reviews, collaborate with Sales and Services teams, and identify product improvements. Bring 4+ years of Customer Success and/or Account Managemen..

Inc 500

• Denver, CO

Manage customer relationships, revenue, and risk. Build trust and advocate for customer needs. Conduct business reviews and collaborate with sales and services teams to drive renewal, cross-sell and upsell.

Inc 500

• London, United Kingdom

Renew contracts and grow spend commitment from existing customers. Handle contract renewal process, conduct customer performance reviews, and communicate with customers through various channels. Use Salesforce for order entry and tracking.

• US National

Manage, develop, and grow existing Enterprise relationships. Understand technical needs of customers and collaborate with stakeholders. Identify opportunities for product optimization and negotiate annual renewals. Travel as needed for customer meeti..

• United Kingdom

Drive growth and secure renewals within the UK market. Serve as the primary contact for enterprise and midsize brands or agencies, provide product expertise, lead account walkthroughs, and negotiate contracts. Manage customer feedback and represent t..

• McLean, VA

Analyze product data, train customers, optimize integration for adoption and performance. Identify opportunities for account expansion, collaborate with sales and marketing teams for growth. Manage customer renewals and build trusted advisor relation..

• AZ, CA, CO, FL, MN, NY, NJ, OR, TN, TX, UT, or US National

Manage a portfolio of customers, 300-400 in the SMB segment,throughout the life cycle, owning their ultimate success by ensuring they realize the full value of the company platform. Ensure successful onboarding experience and product adoption.

Outside 50,

Inc 500

• United Kingdom, or US National

Efficient, enthusiastic Customer Success Manager needed to work with strategic customers, deliver revenue retention goals, present as a strategic advisor, analyze data, and prioritize cross-functional projects. Must have CSM experience and strong pro..

Inc 500

• Paris, France

Deliver exceptional customer experience, develop and nurture customer relationships, implement user training, create customer success plans, gather customer feedback, collaborate with internal teams, identify at-risk renewals, and foster customer adv..

• Dublin, Ireland

Renew contracts and grow spend commitment from German and Spanish clients. Handle contract renewal process, conduct customer performance reviews, and communicate with customers through various channels. Enter accurate data into Salesforce.

• India, or US National

Manage high ticket customer relationships, conduct regular check-in calls, quarterly business reviews and account audits, and translate business needs into new solutions for customers. Requires 5 years of customer-facing experience in a SaaS organization.

• CA (Not hiring in CA)

Manage end-to-end project implementation, design and execute strategies, engage with clients and maintain relationships, and mitigate risks for a software/SaaS company. Minimum 4 years of project/program management experience required.

• US National

Manage a portfolio of fast-growing clients, serve as a trusted advisor, align product usage with strategic business goals, project manage implementation tasks, address customer needs, analyze usage data, and collaborate with cross-functional teams.

• Dublin, Ireland

Drive adoption, retention, and expansion for a product people love. Serve as the customer's trusted advisor and product expert. Help build the foundations of Customer Success. Meaningfully shape the future product.

• Des Moines, IA

Build trust and develop relationships with assigned accounts. Support and participate in customer-facing functions including managing meetings, resolving issues, providing technical support, and analyzing client accounts for increased retention.

• San Francisco, CA, Toronto, Canada

As a Customer Success Manager, you will be the main point of contact for clients and partners, ensuring an outstanding experience. You will act as the voice of the customer, unblock paths to deployment, and own the end-to-end renewal process.

• US National

Manage relationships, advise, negotiate renewals, handle account management for high-volume customers. Channel feedback to shape product roadmap. Project manage cross-functional customer projects. Become expert in learning and training methodologies.

Entrepreneur's Best Small and Medium Workplaces,

Great Places to Work - Best Workplaces for Women

• US National

Maximize customer retention and satisfaction by proactively engaging customers, conducting regular check-ins, identifying upsell opportunities, and advocating for customer needs to the Product team in the HealthTech/MedTech industry.

• Philippines

Strategically engage with clients to enhance their workflow and mitigate risks. Build relationships with key stakeholders and collaborate with cross-functional teams. Identify business growth opportunities and advocate for customer needs. Facilitate ..

• US National (Not hiring in AK, HI)

Seeking a dynamic Customer Success Manager with a passion for client satisfaction and success. Onboard new clients effectively, build strong client relationships, and contribute to client and team success.

• Athens, GA, Atlanta, GA, Toronto, ON, Canada

Empower customers to connect their goals and challenges with solutions in our platform. Increase usage and adoption to ensure value realization and renewal. Manage customer expectations and collaborate with internal teams to provide exceptional...

• Brazil

Manage customer lifecycle, build relationships, identify upsell opportunities, and deliver feedback to product team. 3+ years of customer success or account management experience with a technical product required.

• Germany

Work with customers across the EMEA - Central Europe region. Own a portfolio of assigned accounts, ensuring successful onboarding, adoption, retention, and customer satisfaction. Develop deep understanding of customer's business and guide them to ach..

• US National

Manage 25 accounts, drive customer success, and provide personalized service to employer partners. Forge deep connections with clients, drive adoption of the product suite, and collaborate with internal teams.

• US National

Develop and maintain relationships with key stakeholders within customer organizations. Create and implement strategies for customer retention and expansion through Tech-Touch methods. Collaborate with cross-functional teams to ensure customer...

FlexJobs Top 100 Remote

• US National

Proactively support and empower customers to achieve success with loyalty and guest engagement tools. Conduct account reviews, maintain records, and provide knowledgeable support. Escalate and resolve issues in a timely manner.

• Sydney, Australia

Be a trusted advisor to Fortune 1000 customers, helping them achieve maximum value from the product. Schedule and prepare executive business reviews, educate customers on relevant features, and establish strategic relationships.

• Canada

Manage a portfolio of clients, drive customer success, and build relationships with key stakeholders. Advise customers on B2B purchasing management and partner with product and engineering to deliver solutions.

• US National

Serve as the main point of contact for customer accounts, providing training and product education, and assisting with fundraising strategy. Analyze customer feedback, create educational materials, and collaborate with cross-functional teams to impro..

• Stratford-upon-Avon, ENG, United Kingdom

Lead a team of Implementation Analysts to onboard and upgrade customers of all sizes. Build long-lasting partnerships, provide excellent customer service, and contribute to quarterly business goals. Become an expert and revolutionize the rebate...