• Pittsburgh, PA

Handle routine customer fraud inquiries using critical thinking skills to identify and address customer concerns. Apply analytical reasoning to examine customer data in real-time. Navigate multiple bank systems to understand issues and propose solutions.

• Johnston, RI, Chicago, IL, Glen Allen, VA

Provide guidance and recommendations on FCRA disputes, tradeline testing, and remediation. Develop and implement operational strategy, coordinate business architecture, and analyze trends and drivers within business areas to optimize medium-term strategy.

• Westwood, MA

Manage and enhance the Non-Financial Risk Management Oversight program, including fraud risk assessments, operational risk reporting, issues management, and executive reporting. Collaborate with risk management leaders and stakeholders to solve compl...

• Glen Allen, VA

Monitor loans in foreclosure to ensure compliance with guidelines. Process foreclosures, manage legal documents, and coordinate with third-party vendors. Maintain data, interact with attorneys, and ensure timelines are met.

• Johnston, RI

Identify, manage and mitigate risks, initiate investigations into control failures and related issues. Develop monthly business line risk forum material and ensure timely identification, mitigation, and remediation of regulatory, audit, and other con...

• Westwood, MA, Glen Allen, VA, Johnston, RI

Support the identification, measurement, and mitigation of fair lending compliance risks in the organization. Provide guidance and feedback related to regulatory control enhancements to Business Line partners.

• Charlotte, NC, Westwood, MA, Johnston, RI

As the Senior Website Strategy Manager, you will lead both the strategic direction of our website and manage a dynamic team responsible for its execution. Your role is pivotal in leading the development, execution, and evolution of our banks website...

• Johnston, RI

Lead the strategic vision for automating and standardizing B2B connectivity. Manage portfolio of connectivity services and develop comprehensive product roadmap. Collaborate with vendors and partners to develop robust and secure connectivity solutions.

• Chicago, IL

Evaluate credit risk management practices, review credit transactions and portfolios, identify potential weaknesses, and incorporate findings into written reports. 10+ years of commercial real estate credit experience required.

• Short Hills, NJ

Lead and coordinate compliance with Community Reinvestment Act, promote bank programs, forge partnerships with community organizations, execute financial empowerment initiatives, analyze data, develop strategic initiatives, support diversity, equity...

• Johnston, RI, Westwood, MA

Perform on-site evaluations of borrowers to ensure compliance with lending policies, assess collateral quality, and identify risks. Analyze financial conditions, prepare detailed reports, and communicate effectively with stakeholders. Bachelor's degr..

• Riverside, RI

Maintain customer tax forms, analyze reports, perform quality control functions, work on special projects, and provide support to business analysts. 2-3 years of experience in operations environment required. Strong organizational and analytical skil..

• CA

Prospect, build, and strengthen client relationships with digital banking expertise. Present products and services to prospective clients. Facilitate digital onboarding process. Provide ongoing support and gather feedback to improve products and services.

• Johnston, RI

Facilitate commercial deposit account opening and maintenance for the Private Bank, complete AML/KYC onboarding, enforce risk mitigation controls, and maintain knowledge of mainframe and proprietary systems.

• Boston, MA

Develop and support statistical/econometric credit risk models. Work with business line partners to embed and socialize models. Analyze lending portfolio trends and maintain large data sets using statistical tools.

• Glen Allen, VA

Evaluate collection operations, supervise projects to meet collection goals, minimize loss, resolve nonroutine problems, partner with Default Servicing Operation Leaders, optimize loss performance, and work with various internal stakeholders.

• Medford, MA

Review and analyze customer claims for fraud and risk activity. Gather evidence and documentation to establish the legitimacy of claims. Utilize digital platforms and technologies to process fraud claims effectively.

• Medford, MA

Review claims filed by customers for fraud and risk activity. Gather evidence, analyze information, and determine proper next steps within guidelines. Utilize digital platforms and software to investigate and process fraud claims effectively.

• Westwood, MA

Coordinate and drive payments innovation initiatives, assess market opportunities, support sales colleagues, conduct UAT testing, and identify client needs. 5-7 years of banking or fintech experience required. Bachelor's degree or equivalent work exp..

• Westwood, MA

Lead and execute experiential marketing initiatives to deepen client relationships and drive business growth. Collaborate with stakeholders to develop creative plans, manage multiple experiences, and report on key metrics.

• Johnston, RI, Westwood, MA, Boston, MA

As a manager of people, ensure team has the skill sets, capacity, and stature to meet mandate. Manage the ongoing acquisition, development, and retention of talent needed to deliver strategy and position...

• Boston, MA, Westwood, MA, Johnston, RI

As a manager of people, ensure your team has the skill sets, capacity, and stature to meet our mandate. Manage the ongoing acquisition, development, and retention of talent needed to deliver our strategy and position Citizens well within the market.

• US National

Partner with marketing stakeholders to understand objectives and requirements. Analyze data, extract insights, and provide implementable solutions. Use customer data for test design and analysis. Identify opportunities to improve marketing efficiency..

• Westwood, MA

Advise and counsel on applicable SEC, FINRA, MSRB and state securities regulations for marketing/advertising materials. Maintain up-to-date understanding of new and proposed regulations. Approve broker dealer/RIA marketing and advertising materials.

• Pittsburgh, PA

Perform analytical review of data and documentation for fraud/risk activities. Review accounts for fraudulent activity, meet internal SLAs, and resolve findings through independent research and direct interaction with customers.

• Westwood, MA, Chicago, IL, Johnston, RI, Iselin, NJ

Evaluate loan transactions, credit portfolios, and risk management practices. Identify risk issues, formulate recommendations, and provide written reports to senior management. Represent Credit Review in meetings with internal and external stakeholders.

• Providence, RI, AZ, TX, NC, NJ

Lead and mentor a team of Site Reliability Engineers. Develop and implement strategies for application performance monitoring and toil reduction. Collaborate with cross-functional teams to design and maintain highly available systems.

• Johnston, RI

Lead oversight, review, and challenge services for Commercial Bank. Evaluate risk of new initiatives, monitor divisional risk profile, and assess emerging non-financial risks. Required: 8+ years risk management experience and expert knowledge of regu..

• Wilmington, DE, Westwood, MA, Johnston, RI, Charlotte, NC, Boston, MA

Manage credit risk for unsecured lending, DDA, and overdraft lines. Design credit acquisition and account management strategies. Develop procedures and manage a team. 10+ years of experience in consumer credit risk management required.

• Boston, MA

Lead Non-Financial Risk Oversight program for Wealth Management, Commercial Capital Markets, and Private Banking. Manage team, provide credible challenge, manage risks, and collaborate with stakeholders. 15+ years risk management experience required.

• Philadelphia, PA

Lead and coordinate compliance with the Community Reinvestment Act, promote bank programs and initiatives, forge partnerships with community organizations, and analyze market performance data to drive Community Development. Bachelor's degree and 3-5 ..

• Londonderry, NH, Pelham, NH, Windham, NH, Chelmsford, MA

Acquire, deepen and retain affluent and high-net-worth relationships by conducting thorough discovery, delivering a best-in-class client experience, and introducing appropriate opportunities to segment partners. Proactively engage clients and documen..

• Johnston, RI

Develop and manage a highly resilient and efficient SD-WAN infrastructure connecting all distributed resources. Spearhead product vision, manage product lifecycle, prioritize backlog items, and ensure optimal network performance.

• Westwood, MA, Charlotte, NC, Johnston, RI, Boston, MA, Wilmington, DE

Credit Risk Sr Manager responsible for managing credit risk of Unsecured Lending portfolios, developing credit acquisition and account management strategies, and overseeing credit processing transformation. 10+ years of consumer credit risk managemen..

• Johnston, RI

Perform advanced clerical operations tasks that are routine and/or repetitive in nature in a fast-paced environment with a strong attention to detail. Utilize methods, procedures and knowledge of the business unit's product(s) and application(s).

• NY

Works directly with regional managers in support of decision making regarding all operational improvement plans, notification of any suspicious activity, understanding of new programs and process and provide any operational administrative...

• Johnston, RI

Develop and optimize credit strategies, manage lending portfolio, review loan files, and monitor credit risk. Utilize statistical modeling and communicate findings to stakeholders. Bachelor's degree in a quantitative discipline required.

• Westwood, MA

Develop personalized marketing campaigns and experiences for existing and new customers. Analyze customer data and behavior to identify engagement opportunities. Collaborate with cross-functional teams to optimize strategies and measure success.

• Johnston, RI, Westwood, MA

Develop and perform policy assurance activities for TPRM Policy and the Third Party Risk Assessment Methodology. Research and analyze risk trends to monitor TPRM Policy requirements.

• Johnston, RI

Develop and maintain Third Party Risk Management (TPRM) Policy Assurance activities. Perform policy assurance activities for TPRM Policy and Third Party Risk Assessment Methodology. Research and analyze risk trends. Prepare reporting on assurance act..

• Johnston, RI, AZ, FL, IL, Glen Allen, VA

Manage projects and day-to-day operations related to FCRA tradeline testing and remediation. Develop and implement business strategies, support process reengineering, and effectively manage a team of testers and specialists.

• New York, NY

Acquire, deepen, and retain affluent and high-net-worth relationships. Conduct thorough discovery to understand clients' financial needs. Collaborate with Certified Financial Planners and Financial Advisors to create and analyze financial plans.

• Johnston, RI

As a First Line Risk Manager, review marketing collateral, identify emerging risks, and support risk management with identification, tracking, and remediation for all project work. Basic knowledge of business areas processes and/or products and opera..

• VA

Handle routine customer fraud inquiries in a fast-paced environment, using critical thinking skills to understand customer problems and concerns. Apply active listening skills to analyze customer data and navigate multiple bank systems to resolve...

• PA

Handle customer fraud inquiries, analyze data, navigate systems, document solutions. Provide claims processing and records management. Required: PC navigation, communication skills. Preferred: fraud analysis experience, team player.

• Glen Allen, VA, Medford, MA, Riverside, RI, Pittsburg, PA

Handle routine customer fraud inquiries using critical thinking skills. Use active listening skills to analyze customer data. Navigate bank systems to understand and address fraud issues. Document proposed solutions and provide accurate claims processing.

• Pittsburgh, PA, RI, Glen Allen, VA, Medford, MA

Handle routine customer fraud inquiries using critical thinking skills to understand customer problems and concerns. Analyze customer data in real-time and navigate multiple bank systems to assess outcomes. Provide accurate claims processing and reco..

• Pittsburgh, PA, Glen Allen, VA, Riverside, RI

Handle inbound calls, document claims, gather evidence, and provide digital support. Requires 2+ years of experience, organizational skills, and solid customer service and analytical skills. Full-time, hybrid work schedule.

• Pittsburgh, PA, Medford, MA, Riverside, RI, Glen Allen, VA

Handle customer fraud inquiries with critical thinking and empathy. Analyze customer data in real-time, navigate bank systems, and provide accurate claims processing. Develop skills with leadership committed to career growth.

• Pittsburgh, PA, Medford, MA, Riverside, RI, Glen Allen, VA

Handle routine customer fraud inquires in a fast-paced environment using critical thinking skills to figure out customer's incident triggered problems, and concerns. Provide accurate complete claims processing, and records management...