Product Support Specialist Jobs - Remote Work From Home & Flexible

• WA, OR, CA, NV, ID, UT, AZ, MT, WY, CO, NM

Provide world-class customer support for a cybersecurity company. Resolve technical issues, escalate incidents, and exceed customer expectations. Continually grow knowledge of internal procedures, the product, and customer environments.

• Lehi, UT

Assist customers with product questions and troubleshooting, provide timely solutions through various channels, become an expert in the company's products, collaborate with other teams to ensure a seamless customer experience.

• Kraków, Poland

Guide and coach users, respond to inquiries, triage product requests, optimize documentation, and collaborate with teams. 2-4 years of customer-facing experience required. Passion for delivering outstanding customer experience and troubleshooting...

• Canada, or US National

You will be responsible for keeping customers happy by answering technical questions via support tickets and helping them implement more advanced experiences. In doing so, you will deliver a helpful and consultative Support experience through creative...

• London, United Kingdom

Provide technical support for bespoke arbitration software solution, troubleshoot and test client-reported defects, work cross-functionally with other teams to meet client needs, consult with enterprise clients to provide product knowledge and solutions.

• US National

Interact with customers daily via email, taking ownership over cases from start to resolution. Develop expertise of products and accurately diagnose and solve inquiries. Help shape the future of the Product Support function and act as the voice of th..

Great Places to Work - Best Workplaces for Millennials

• Philippines

Provide technical support to B2B customers, troubleshoot customer inquiries, become an expert in the company's products, and collaborate with other departments to increase customer engagement and retention.

• Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela

Interact with users through email, chat, and video chat. Optimize internal and external documentation and processes. Collaborate with other teams to improve product offerings and messaging. Analyze processes and investigate changes to scale operations.

• Oakville, ON, Canada

Respond to customer tickets and calls, troubleshoot issues and research solutions, provide training and demonstrations, maintain expertise in product, conduct market research and offer recommendations.

• Canada, or US National

Support power off-take strategy, value proposed transactions with modeling teams, lead/support RFP responses, proposal creation, structuring, negotiation, and execution of solicitations and financeable transactions. Act as SME for power products...

• San Antonio, TX

Monitor and coach Warrior Support Coordinators to ensure quality service and warrior satisfaction. Provide front-line support and efficiently use resources to promote high-quality service. Monitor call volume and provide timely resolution to issues.

• Minneapolis, MN, Houston, TX, Dallas, TX, Atlanta, GA, Denver, CO, Phoenix, AZ, Tampa, FL

Provide world-class support to global clients, troubleshoot and resolve issues, consult and guide clients in configuring and managing projects, build positive relationships, capture service requests, and continuously learn and improve.

• Lincoln, NE

Provide technical support to clients via phone, email, and social interactions. Troubleshoot software, hardware, network, and systems issues. Write technical documentation and work with other departments to improve product capabilities.

Forbes 2000,

Fortune 500,

Department of Defense Military Spouse Employment Partner - MSEP

• US National

Performing customer service tasks to promote positivity and collaboration. Achieving Call Center standards in quality and promoting the business. Providing assistance and education to consumers via telephone and email correspondence.

...

Barrons 400,

Forbes 2000,

Forbes World's Most Innovative Companies

• Arlington, VA

Assist Tier I agents in resolving support inquiries through various channels. Provide training to new staff members and act as a resource for other support staff. Serve as a subject matter expert and contribute to product documentation and system doc..

• Minneapolis, MN, Houston, TX, Dallas, TX, Atlanta, GA, Denver, CO, Phoenix, AZ, Tampa, FL

Provide top-notch product support to worldwide clients, troubleshoot problems, guide clients in project configuration and management, and maintain positive customer relationships. 1-3 years of experience in client service or product support environmen..

• US National

Provide technical and customer support for the company's proprietary document management and workflow systems. Assist clients with technical issues, respond to inquiries, and escalate and resolve problems. Improve support documentation and participat..

• Czechia, Slovakia

Provide consulting and support to Bloomreach Engagement users on product and technical questions, diagnose requests, and provide solutions. Help build relationships with clients and contribute to improving the platform.

Red100

• US National

Resolve technical issues via incoming phone calls and web-based support requests. Recognize and report trends to senior level engineers. Find and document support issues and product bugs. Work with team members to resolve active issues.

Training Magazine - Top 125

• Japan

Provide technical product support to enterprise customers, troubleshoot complex issues, and collaborate with internal teams to identify and escalate platform-wide bugs. Deliver exceptional customer support and serve as a strategic partner to drive co..

• Singapore

Act as an advanced support tier, tackling complex, product or production-related issues faced by users. Master the product and provide exceptional support through various channels, while also bridging the gap between users and internal teams.

• São Paulo, Brazil

Collaborate with cross-functional teams to define project scope, develop detailed project plans, monitor project progress, communicate project status, and facilitate project meetings. Support sales teams with project-related information and contribut..

• São Paulo, SP, Brazil

Collaborate with cross-functional teams to define project scope, develop detailed project plans, monitor project progress, and communicate updates to stakeholders. Support sales teams with project-related information and contribute to continuous impr..

• US National

Provide technical support to homeowners who have purchased HVAC products from an e-commerce website. Troubleshoot remotely and assist with product questions. Utilize outstanding communication skills to advance your career.

• US National

Define the product strategy, roadmap, and prioritization end-to-end across the entire support from customer channel experience and automation to agent tools. Partner with the Customer Operations team to achieve overall support goals.

• Bulgaria

Prompt and efficient handling of customer inquiries and concerns via various channels. Collaborate with internal teams to manage incidents and resolve complex issues. Ensure clear communication and updates on issue resolution progress.

Fast Company - Most Innovative Company

• Mohali, PB, India

Lead product support team, develop strategies to improve support, manage escalated customer issues, provide technical expertise, track support metrics, collaborate with cross-functional teams, identify opportunities to enhance support process.

Glassdoor Employees Choice - Best Place to Work,

Forbes 2000

• Philippines

An IT Project Manager is needed to oversee planning, execution, and delivery of IT projects within an organization. Responsibilities include project planning, resource management, risk management, stakeholder communication, quality assurance, and doc..

• San Francisco, CA, New York, NY, Seattle, WA

Help build and shape the future of Product Support weekend support. Handle customer and executive escalations, coach and mentor the team, and collaborate with cross-functional teams to drive improvements in the product and support experience.

Great Places to Work - Best Workplaces for Millennials

• Middletown, NY

Perform daily QA/QC, regulatory, safety, and compliance tasks. Conduct audits, investigations, collaborate on reports and meetings, establish communication, and assist with trainings. Requires Microsoft Office skills, excellent communication, and kno..

• India

Connect with customers via phone, email, and chat to ensure effective use of products. Demonstrate expertise in product suite and provide triage and response to tickets. Monitor internal channels and stay up to speed with product landscape.

• Olympia, WA

Responding to customer inquiries via phone, chat, and email. Troubleshooting issues related to the company's insulin pump and software. Documenting customer interactions and proposing improvements to customer processes.

• Chicago, IL

Communicating efficiently with customers, owning customer communications and issues, becoming an expert on Intercom's product, ensuring a great customer experience, working with product teams to identify issues and offer solutions.

• Cluj-Napoca, RO, Romania

Build relationships with customers through open communication. Answer product and service questions, suggest additional services, and resolve customer complaints. Maintain records of customer interactions and provide feedback to improve products and ..

Glassdoor Employees Choice - Best Place to Work

• New York, NY

Manage the implementation of the annual dividend scale for whole life policies on administrative systems. Support the Product team in developing future life products. Work with IT and other units to ensure integrity of life dividend.

...

Fortune 500,

Human Rights Campaign Best Places to Work,

Training Magazine - Top 125

• Apeldoorn, Netherlands

Help customers with existing software solutions, install cloud products, and ensure maximum utilization of product portfolio. Maintain knowledge articles and FAQs. Provide excellent customer service through various channels.

• Denver, CO

Identify and resolve basic customer issues with software products. Educate customers on issue resolution and self-service options. Coordinate problem resolution with internal contacts. Apply product knowledge to address client needs and support proce..

• Windsor, CT

Identify and resolve basic customer issues with software products. Educate customers on issue resolution and self-service options. Coordinate problem resolution with internal contacts. Apply product knowledge to address client needs.

• San Diego, CA

Provide phone support to patients and healthcare personnel on medical device products during non-business hours, weekends, and holidays. Troubleshoot product issues via telephone and email, document calls in CRM system, participate in training curriculum.

...

FlexJobs Top 100 Remote,

Fortune 500,

S&P 500

• Ukraine

Provide exceptional support by fielding customer inquiries and resolving technical issues related to our industry-leading Health & Fitness mobile and web products. work closely with product teams, QA, and marketing to effectively report...

• North Bethesda, MD

Own and enhance tools and processes for sales and support teams. Identify opportunities for process improvements and technology integration. Serve as a liaison between product management and sales/support teams. Foster cross-functional collaboration ..

• US National (Not hiring in CA, CO, WA, IL, NY)

Drive product strategy, roadmap and execution of service and support experiences. Understand customer and agent needs, write clear specifications, and collaborate with cross-functional teams to build, test, and launch.

• Medellin, Colombia

Answer: Provide exceptional customer support by answering questions, troubleshooting customer inquiries, and maximizing customer value. Collaborate with various departments to increase customer engagement and contribute to customer retention.

• Remote, ON, Canada

Provide comprehensive support for users of the Streetlight Insight platform and other StreetLight products. Resolve issues quickly within published SLAs and maintain a high level of end-user confidence and satisfaction. Analyze the root cause of tic..

Red100

• TX

Handle Tier 1 support calls, guide callers through problem resolution, manage open tickets, escalate when appropriate, actively listen to and enable end users with solutions to common problems, document calls and escalate as necessary.

...

Fortune 500,

Fortune's Most Admired Companies,

S&P 500

• US National

Provide technical and product support via email, phone, and chat. Deliver clear, concise, and timely answers to customer questions. Troubleshoot and diagnose issues and work with a sense of urgency to deliver clear and concise solutions.

• Saint Louis, MO

Problem Solving Excellence: Leverage payroll, HR or tax expertise, and industry specific knowledge to ensure timely and comprehensive resolution of customer support issues.

...

Great Places to Work - Best Workplaces for Millennials,

Fortune 100,

Glassdoor Employees Choice - Best Place to Work

• US National

Work as lead in propelling support improvements in healthcare software applications and act as product subject matter expert for the customer support team, and voice of customer support back to the Product Team. Work with technical support team to ens...

FlexJobs Top 100 Remote